Diego Fernandez Senior Test Manager

Senior QA Test Manager

Zurich Seguros

Jan 2023 - Current (3 years 9 months)

I specialized in ensuring the quality of core insurance applications, focusing on the Life and Property & Casualty sectors. My responsibilities encompassed the entire testing life cycle for various modules and system migrations.

Key Responsibilities and Achievements:
• Functional Testing: Executed comprehensive functional, integration, system, and regression testing on insurance applications, ensuring alignment with business requirements and regulatory compliance.
• Insurance Module Expertise: Direct involvement in testing critical insurance modules, including Claims Processing (intake, adjustment, and payout verification), Policy Administration (underwriting rules, quoting, binding), and Billing & Collections.
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Test Manager

C&A

Jan 2022 - Jan 2023 (1 year 1 month)

My main responsibilities are to ensure the correct coverage for Manual and Automation on different company projects, work with my counter parts in Germany for Project resource hiring, allocation and management.
I'm also responsible for the forecasting and resource development.
I anchor all test activities for projects assigned to my team. Strategize, Plan, Manage and Report test deliverables. Front end communications with program stakeholder. Support QA team with Test Strategy and Plan creation, convert requirements into Test Scripts, maintain Test Scripts, consolidate findings and publish test reports.
Enable the Agile Transformation from a testing perspective.

Qa Associate Director

EY

Jan 2021 - Jan 2022 (1 year 1 month)

Focused in Frontend Products owned by EY for their auditors.
Managing outsourced resources and preparing the strategy for Functional and Automation Teams.
I was also involved in Budget alignment for Testing Teams and associated tools.
Fiscal year report for OKRs.

Qa Manager

Cognizant

Jan 2020 - Jan 2021 (1 year 1 month)

Managing test projects for PSEG Energy.
My main responsibilities are to ensure the correct coverage for Manual, Automation and Performance projects, work with my counter parts in US for Project resource hiring, allocation and management.
I'm also responsible for the forecasting and resource development.
I anchor all test activities for projects assigned to my team. Strategize, Plan, Manage and Report test deliverables. Front end communications with program stakeholder. Support QA team with Test Strategy and Plan creation, convert requirements into Test Scripts, maintain Test Scripts, consolidate findings and publish test reports

Qa Manager

Western Union

Jan 2018 - Jan 2020 (2 years 1 month)

As part of LACA Region QA, my team is on charge of Web and Mobile App testing for 15 countries.
I have 10 resources, including 2 leads in Argentina, India and US.
My main responsibilities were to ensure the correct coverage for Manual and Automation Test Suites, work with our Product Owners and Project Managers in terms of Product development and provide Sign Off during Sprint and country launches releases.
Automation was a key player for this project, so during my watch the team developed Jenkins jobs for Daily, Weekly and on Demand runs in order to be pro-active and quickly detect issues through sanity. This included jobs executing SeeTest scripts and Postman queries.
For last, I have worked along with Dev Managers to

Qa Team Leader

Web.com

Jan 2016 - Jan 2018 (2 years 1 month)

I have been leading a group of 7 QAs with different seniority (Junior / Semi Senior / Senior). Also, I have been working with Automation Team for creation of Suites in Jenkins, from Manual Test Cases.
Part of my main responsibilities, a part of Resourcing Management and Career development from my team are:
• Direct report to Development VP for: Project Requests / Project Priorities, Capacity meetings for QA Coverage, Technical / Scope Assessment, Roadmap / Prioritization with QA, LOE Definition, Sprint Definition, Scrums / Follow-up meetings, Project Documentation / QA Demo, Project Sign-off
• As QA Lead and for direct reports: Bugs Approval, Stories Approval, Builds Approval, QA LOEs estimation, QA Capacity Definition (Real

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Qa Engineer Iii

Network SolutionsWeb.com

Jan 2013 - Jan 2016 (3 years 1 month)

I have been responsible for creating the appropriate test data and set up the correct test conditions to execute test cases on Matrix Project and newer NEO WebSite Builder. recording results, identifying system or application and properly report to the DEV Team.
I was able to communicate clearly, interact with developers and business analysts to track and resolve defects, due to my technical background and soft skills. I used my troubleshooting and investigation skills in order to have proper product releases and databases migrations, providing feedback if any issue or defect arises.
Became the POC for any Website Builder product in Web.com bra

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Qa Analyst

IBM Argentina S.A.

Jan 2012 - Jan 2013 (1 year 1 month)

Quality Analysis for Supporting Service Lines, for Intel technologies. Reporting and metrics for internal clients. Team Meeting for tactical improvement plans. Defect Prevention on recurrent errors. Management report, on weekly-monthly basis for projected results.

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End-to-End Process Coordinator

Unknown

Jan 2011 - Jan 2012 (1 year 1 month)

In the role of Coordinator for incoming work orders from Europe and USA. The tasks include keeping track of all the forces of labor come to meet the objectives set by the client.
Teamwork and leadership in meeting for situation analysis.

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Business Data Processing Analyst

Next S.A.

Jan 2010 - Jan 2011 (1 year 1 month)

During this period, my main function was to work as a nexus between the company support area (Telco – Software) and the outbound accounts. Another relative tasks are to normalize databases and load them into the outbound CRM. For that reason, interaction between operations and help desk is a day-to-day support, as also Cisco Systems are involved.
Working pair to pair with finance area, for billing purposes. I created a Control Panel to evaluate the performance and profit of each account.

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Team Manager

Palm EMEA

Jan 2008 - Jan 2010 (2 years 1 month)

Lead the German, Italian and Spanish teams. Team leader for Technical and customer support, controlling all daily operational variables, detecting individual improvement needs to achieve its objectives.
Direct contact with the corporate customer (Palm UK) and other elements of the company in achieving compliance with the requirements given.

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Trainer

Palm Latinoamérica

Jan 2006 - Jan 2008 (2 years 1 month)

Conducted trainings for all Palm products. Target groups: NH and CS for our Call Center, and external Training in Countries such as Mexico (Telcel), Venezuela (Movistar), Chile (Claro) and via webconference, in English and Spanish to Peru Dominica and Guatemala (Carriers and Partners of Palm)

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Qa Analyst

Palm Latinoamérica

Jan 2005 - Jan 2006 (1 year 1 month)

Performed tasks in the area of Quality Assurance of Palm. Generating reports, and presentations for NH and company managers.

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Csr

Palm Latinoamérica

Jan 2003 - Jan 2005 (2 years 1 month)

Technical Support via Phone and Email, and related tasks.

Diego Fernandez

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Diego Fernandez

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