Diego Crespo
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Diego Crespo

Diego Crespo

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Director of Onboard Technology en TripSpark Technologies
Quito, Pichincha, Ecuador
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Résumé

Jobs verified_user 0% verified
  • T
    Director of Onboard Technology
    TripSpark Technologies
    May 2021 - Nov 2022 (1 year 7 months)
    Country Manager of TripSpark Technologies (Part of Constellation Software) in Ecuador. Hiring, training and formation of the work team. Planning and execution of growth strategy. Product development roadmap definition. Definition and follow up of goals. Management of main customers and suppliers.
  • Viafy
    CEO
    Viafy
    Jan 2020 - Nov 2022 (2 years 11 months)
    - Sales strategy development and execution. - Optimization of the sales process and pipeline. - Preparation of information and support during the purchase of the company by Constellation Software (North American company that acquired Viafy).
  • Viafy
    Head of Customer Success and Operations
    Viafy
    Jun 2019 - Jan 2020 (8 months)
    Optimization of Operations, Support and Customer Service processes. Team management and training. Customer relationship management. Strategic planning to respond to customer base growth. Reporting and KPIs.
  • Yaesta.com
    Head Of Business Development and Customer Experience
    Yaesta.com
    Jan 2018 - Jun 2019 (1 year 6 months)
    - Structuring of a new department within the company (Customer Care). - Management of a sales and customer service team of 6 people. - Definition of processes and measurement of KPI's, achieving participation in 48% of total sales. - Implementation of technological tools to scale and optimize internal and external processes, helping us to achieve our "Customer Excellence" philosophy.
  • Yaesta.com
    General Coordinator / Commercial Director
    Yaesta.com
    Aug 2015 - Dec 2017 (2 years 5 months)
    General Coordinator - Strategic planning. - Hiring and training of the "Launch Team". - Creation of the areas and development of their functions and processes. - Elaboration and measurement of the main KPI's. Commercial Director - Structuring of the Commercial Dept. - Incorporation of suppliers. - Negotiation of attractive margins. - Sales strategy. - Alliances with financial institutions and recognized brands.
  • C
    New Channels and New Business Coordinator
    Corporación Grupo Fybeca S.A. CGF
    Jul 2013 - Aug 2015 (2 years 2 months)
  • C
    Corporate Responsibility Assistant
    Corporación Grupo Fybeca S.A. CGF
    Sep 2012 - Jul 2013 (11 months)
  • F
    Project and Training Officer
    FUNDACION ALTERNATIVA
    Feb 2012 - Aug 2012 (7 months)
    - Structuring and executing sustainable social projects. - Seek and attract international investment to place through micro-credits.
  • S
    Internship - Administration and Sales
    Sande Flowers
    Jun 2008 - Oct 2008 (5 months)
    - Support to the administrative team. - Negotiation with clients in international markets. - Sales.
Education verified_user 0% verified
  • C
    Process Management BPM
    CORPORACIÓN ELITE
    Jul 2019
  • B
    Intermediate Barista Certificate
    Barista Training Center
    Jan 2017
  • C
    Virtual Course on Attention to Tourists with Disabilities
    CONADIS / Ministerio de Turismo / Ministerio de Trabajo
    Feb 2016
  • U
    Bachelor's Degree, International Relations and Political Science
    Universidad San Francisco de Quito|
    Jan 2007 - Jan 2011 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • Yaesta.com
    Experience Store de YaEsta.com
    Yaesta.com
    Jul 2018 - Current (7 years 6 months)
    Develop a project where we built an "Experience Store" leveraged on major commercial brands such as Samsung, LG, Muebles el Bosque among others where and financial institutions such as Diners. The main idea is to set up a physical space for our customers in order to build trust in our online store and provide unique experiences through new and innovative products. This project apart from helping in the construction of our brand contributed in an increase of 12% of sales to the total of the company.
  • Yaesta.com
    Area and Commercial Team Structuring at YaEsta.com
    Yaesta.com
    Aug 2015 - Dec 2017 (2 years 5 months)
    One of the first challenges I faced at YaEsta.com was to structure the commercial area and build the team. The team grew to 5 people and managed the main importers, distributors and assemblers in the country. - Definition, measurement and evaluation of KPI's. - Incorporation and negotiation with suppliers - Generation of promotions in conjunction with commercial brands - Make alliances with financial institutions
  • C
    Management of shopping malls - GPF Group
    Corporación GPF (Grupo Fybeca)
    Aug 2013 - Dec 2014 (1 year 5 months)
    - Project feasibility analysis - Administration of commercial plazas in secondary cities in the country. - Incorporate anchor brands to generate traffic to the plazas (Kfc, La Ganga, Marathon Sports, Sana Sana).
  • C
    Fybeca.com
    Corporación GPF (Grupo Fybeca)
    Jul 2013 - Aug 2015 (2 years 2 months)
    - Develop the first pharmaceutical e-commerce in the country. - Make continuous improvements to the website based on ux/ui analysis. - Coordinate the different teams that provided support to the project (Sales, Marketing, Content, Logistics, Customer Service, IT). - Provide support to the daily operation of the project to ensure its proper functioning.