Diego Correa

Jobs 0% verified

CUSTOMER SUPPORT SPECIALIST - RESTAURANT SAAS Remote experience

Fonda

Dec 2024 - Current (1 year 4 months)

- Provided exceptional support to restaurant owners and managers utilizing a cloud-based POS and payment platform, effectively resolving operational and payment-related issues. - Managed high-volume customer inquiries via phone, chat, and email in a fast-paced remote environment, ensuring a seamless customer experience. - Maintained accurate case documentation in Salesforce and Asana to facilitate timely resolution of issues. - Collaborated cross-functionally to address urgent and time-sensitive cases, enhancing overall service delivery. - Leveraged my expertise in configuration to assist clients with platform setup, including menu configuration, payment integrations, and system preferences, ensuring effective troubleshooting of configu
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Concentrix

Jun 2024 - Dec 2024 (7 months)

- Respond to customer inquiries via email, chat, and phone. - Handle refunds, credits and returns in accordance with corporate guidelines - Zendesk, Stripe and Slack management
SPANISH CUSTOMER SERVICE REPRESENTATIVE

Teleperformance Colombia

May 2023 - May 2024 (1 year 1 month)

- Customer management via tickets - Floor support - Handling of Microsoft tools
L

FRONT DESK RECEPTIONIST

La Union Hotel

Jan 2021 - Apr 2023 (2 years 4 months)

- Served as the first point of contact for guests during check-in and check-out. - Managed reservations, room assignments, and on-site payment processing. - Resolved guest complaints and urgent operational issues in real time.

Education 0% verified

Diego Correa

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