Diego Camelo Mateus

Recruitment Coordinator

Manpower Group

Jul 2023 - Jun 2026 (3 years)

• Managed candidate onboardings, ensuring a timely progression from placement to start date. • Launched and monitored candidate background checks, ensuring accuracy and adherence to screening guidelines. • Maintained accurate records in ATS applications, and ensured compliance with company policies.

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International Buyer

Stocol SAS

May 2023 - Jul 2023 (3 months)

• Sourced and evaluated excess/closeout inventory opportunities across Latin America in consumer goods, apparel, and electronics categories. • Negotiated prices and terms for selected lots within approved budgets, ensuring compliance with internal merchandising criteria and end-customer demand. • Represented the company at major regional trade shows, qualifying new suppliers and strengthening existing partnerships.

Research & Quality Assurance Analyst

8020REI

May 2021 - May 2022 (1 year 1 month)

• Performed audits of SMS and telephonic interactions by agents attempting to qualify real estate leads. • Identified improvement opportunities and provided feedback to team leaders. • Extracted ownership and mailing data from U.S. county databases to generate qualified homeowner lists for acquisition campaigns.

Implementation Analyst

Citibank

Oct 2015 - Aug 2020 (4 years 11 months)

• Supported global IT teams during the building process of Host to Host connections and the development of several file formats for batch payments and account reconciliation. • Conducted monthly project review calls with external and internal stakeholders to review milestones and maintain project deadlines. • Monitored customer support interactions provided by Citibank Service Team (CitiService). • Conducted client satisfaction surveys, analyzed results, and presented actionable improvement recommendations to team leaders.

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International Commercial Consultant

Miguel Caballero SAS

Nov 2014 - May 2015 (7 months)

• End-to-end coordination of client orders to guarantee correct designing and final delivery, including post-sale service. • Email and telephonic warm and cold approaches to potential clients and distributors on markets like Nigeria, Germany, Turkey and Switzerland.

Email and Customer Care Representative

BILATERAL

Jan 2010 - Apr 2014 (4 years 4 months)

• Provided email response to clients’ questions, complaints and greetings for the brands TracFone, Net10, Straight Talk and SafeLink Wireless. • Registered low-income clients in the Lifeline program of the United States government.

Diego Camelo Mateus

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