Diego Angarita

Support engineer

Howdy

Jun 2024 - Jul 2025 (1 year 2 months)

Led automation of internal processes using PowerShell scripts for software deployment, system configuration, and database management. Administered and restructured Active Directory, managing groups, access policies, and user permissions. Managed vulnerabilities using Rapid7 InsightVM, CrowdStrike Falcon, NinjaOne, and Amazon Security Hub. Developed automated patching workflows to improve security posture. Provided global Level 1, 2, and 3 technical support in hybrid environments, leveraging tools like ServiceNow, ManageEngine, and Slack for ticketing, communication, and incident resolution

Helpdesk Agent

SCI

Mar 2023 - Sep 2024 (1 year 7 months)

Help Desk Analyst

SONDA

Aug 2022 - Jun 2024 (1 year 11 months)

Managment and deployment of resources in Azure Plarform, Creation users, VNET, VPN to login with AAD. Security and deployments for API's in Azure, virtual Access to DB SQL for a virtual endpoint only working and being accesible with the login AAD and Azure VPN. Customer support and creation of virtual machines, conditional policies, peering networks to Access to VM's only using VPN. Logs reading when a controller is having failures. And using SQL Managment Studio doing inserts and updates and allowing to the Public Traffic only when is necessary and user cannot Access into the DB. Clone API's into the other resources group assigment of role users. Creation tickets on Service Desk.

Help Desk Support

SOFTTEK

Apr 2021 - Nov 2021 (8 months)

Tasks performed: Developing functions in the monitoring area, performing is cramping of tickets as requirements and incidents, using the application "Remedy" providing services to the company LALA located in Mexico and U.S.A., monitoring network devices such as; servers, AP'S, Switch's, using the Check Mk application. with technical support in English and Spanish and indicating the failure of the device and making calls to the officials who were in the CEDIS, to verify the devices. Validating that they had access to the database, they generate two codes P1, P2, P3, in the form of an incident and giving a status every hour and a half or two hours, to update the code created. Calling the internet providers: Telmex, Metro Carrier, Total Play.

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Senior Analyst

ASIC SAS

Jan 2021 - Apr 2021 (4 months)

Tasks performed: Technical support in the help desk area, providing services to the company Porvenir, performing technical support functions level 1 and 2; escalation of cases and incidents through the entity's tool. Performing remote technical support with the applications, AnyDesk, Teams,TeamViewer, Quick Assistance and Aranda. And giving solution to these same.

Printer Engineer

PracoDidacol S.A

Jan 2018 - Jul 2019 (1 year 7 months)

Diego Angarita

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