D

Diego Andrés Berganza Garcia

About

Detail

Guatemala
Contact Diego regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • T
    Client Services Representative
    Teleperformance Guatemala
    Aug 2025 - May 2026 (10 months)
    • Managed accounts for patients, doctors, and clinics.
    • Coordinated logistics and order processing for medical testing kits.
    • Provided follow-up, issue resolution, and communication with medical staff.
    • Ensured compliance with medical protocols and quality control standards.
  • E
    Customer Experience Specialist
    Everise Guatemala
    Oct 2024 - Apr 2025 (7 months)
    • Assisted clients with health insurance inquiries and case resolution.
    • Managed customer interactions with high attention to clarity and efficiency.
    • Provided support in claims and policy-related processes.
  • TELUS International
    Customer Support Specialist
    TELUS International
    Mar 2024 - Oct 2024 (8 months)
    • Provided customer and technical support for Payoneer users.
    • Managed payments, case tracking, and issue resolution.
    • Ensured accuracy and high satisfaction during customer interactions.
  • P
    Customer Service and Pharmacy/Lab Assistant
    Private Clinic – Carretera a El Salvador, Centro El Faro
    Feb 2018 - Apr 2020 (2 years 3 months)
    • Handled patient check-ins, appointments, and front-desk duties.
    • Supported pharmacy and lab operations with accurate documentation.
    • Assisted medical professionals with administrative tasks.
  • Allied Global
    Call Center Agent
    Allied Global
    Mar 2017 - Oct 2017 (8 months)
    • Managed inbound calls in English.
    • Assisted customers with inquiries and provided effective solutions.
  • J
    Administrative Manager
    Jardín Casa Real
    Jan 2015 - Jan 2017 (2 years 1 month)
    • Managed communication with international clients.
    • Coordinated events, contracts, schedules, and service logistics.
    • Supervised staff and ensured high-level operational delivery.
  • Office Depot Guatemala
    Customer Service Representative
    Office Depot Guatemala
    Jun 2014 - Jan 2015 (8 months)
    • Assisted customers in-store and by phone.
    • Resolved product inquiries and service issues.
Education verified_user 0% verified
  • L
    Literature and Writing Diploma
    Jun 2026
  • I
    French Language Diploma
    Intecap
    Apr 2021 - Aug 2021 (5 months)
  • I
    Medical Diagnosis Diploma
    INGTA
    May 2020 - May 2021 (1 year 1 month)
  • I
    Italian Language Diploma
    Jan 2020 - Apr 2020 (4 months)
  • I
    Naturopathic Medicine Certification
    INGTA
    Jan 2018
  • A
    English Diploma
    Allied Global Academy
    Feb 2016
  • University of San Carlos
    Agronomy Studies
    University of San Carlos
    Jan 2014 - Jan 2015 (1 year 1 month)
  • C
    High School Diploma, Industrial and Electronics Technician
    Colegio C.E.D.
    Jan 2012