Learning and Development Manager
Oportun
Jun 2016 - Jun 2017 (1 year 1 month)
Manager in the region of Mexico, the United States and Colombia for the Collections department, responsible for Management Training, Processes and Documentation, Culture, Benefits and Recruitment
• Responsible for the successful external and internal audit (ISO) procedure in the Continuous Education and Training team for new employees: presented agenda, curriculum aligned with FDCPA regulations
• Creator of the Early Talent Program, managing measurable and attainable career paths and KPIs, creating and organizing personalized training sessions, follow-up 1-1s and mentoring for candidates
• Leader of the creation, standardization and deployment of training curricula for regional, local and field collections, classify opportunities and trend