Diego Alonso Hernandez Diaz

Account Provisioning Coordinator

Stewart Title

Sep 2024 - Jun 2026 (1 year 10 months)

• Account creation for new hires through Azure, Active Directory and Microsoft Exchange both Online and OnPrem.
• Single user mailbox, Shared mailboxes and Distribution Lists creation using PowerShell, Exchange and AD.
• Granting requested access by adding security groups through Azure and Active Directory.
• Accounts creation for tools/software used for company's operations.
• Promoted to Ordering Team on December 2025, working on license and hardware purchasing, track of licenses assigned and cost centers spends as well as keeping track of progress of hardware delivery, to keep track of tracking numbers, serial numbers and product keys. Monitoring through HyperCare timeframes the proper functionality of tools, software

Microsoft Intune - Technical Support Engineer

Tek Experts

Mar 2024 - Aug 2024 (6 months)

• Manage and resolve complex cloud and on-premises software incidents related to Microsoft Intune.
• Lead end-to-end incident ticketing lifecycles and record technical progress utilizing Service Now and Trello.
• Coordinate task distribution across internal stakeholders and multi-functional specialized teams.
• Configure and deploy Intune and Multi-Factor Authentication (MFA) tools on Windows, Mac, Android, and iOS.

Senior IT Representative

Roche

Mar 2021 - Jun 2023 (2 years 4 months)

• Delivered expedited, high-priority technical solutions directly to executive command and VIP users.
• Provisioned hardware workflows including printer setups, Cisco conference displays, monitors, and wireless nodes.
• Executed enterprise user account operations, password overrides, and distribution list modifications.
• Managed global tier escalations, ensuring targeted routing to specialized localized infrastructure teams.

L

Global IT Representative

Lion Resources

Sep 2019 - Mar 2021 (1 year 7 months)

• Conducted daily software management, deployment, patch execution, and technical repairs.
• Controlled user access permissions, VPN credential provisioning, and automated identity lifecycles.
• Maintained access security through Active Directory, Identity Manager, and Citrix Directory tools.

S

Service Desk Representative

Nov 2017 - Aug 2019 (1 year 10 months)

• Provided comprehensive Tier 1 technical support for proprietary enterprise applications and modern operating systems.
• Managed security policies, account lockouts, access tokens, and logical profile permissions via Active Directory.
• Logged, tracked, and scheduled targeted operational follow-ups for cross-departmental technical tickets.

Customer Service Agent (Seasonal)

Amazon

Jul 2017 - Oct 2017 (4 months)

• Resolved high-volume consumer inquiries regarding LATAM logistics, warranties, and safe payment checkouts.

A

Data Analyst

Academy Mortgage

Jun 2016 - Mar 2017 (10 months)

• Filtered and virtually scanned critical mortgage compliance documentation under tight timeframes.
• Created actionable database reports categorized by strict date, location, and priority structures.

R

Tech Support Representative

Roimax Telecenter

Mar 2015 - Jun 2016 (1 year 4 months)

• Diagnosed and repaired legacy and current enterprise operating systems (Windows XP through 8.1; MacOS X Snow Leopard through El Capitan)

M

Microsoft Tech Support Tier 1

Apr 2014 - Mar 2015 (1 year)

• Served as the first point of contact for software installations, virus extraction, and optimization via remote sessions

Customer Care and Tech Support Representative

Sykes

May 2012 - Jan 2014 (1 year 9 months)

• Conducted hardware troubleshooting for mobile assets under warranty and managed corporate device replacement pipelines

Diego Alonso Hernandez Diaz

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Diego Alonso Hernandez Diaz

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