Diego Alejandro Perez Fabra

Diego Alejandro Perez Fabra

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Medellín, Antioquia, Colombia

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Résumé


Jobs verified_user 0% verified
  • C
    Co-Founder and Operations Manager
    Consulinter Ingeniería
    Jan 2025 - Feb 2026 (1 year 2 months)
    • Facing fragmented tracking across 15+ industrial projects, designed and rolled out a centralized coordination system in Notion, keeping the team organized and every deliverable on schedule. • Coordinated directly with clients on market studies and consultancy engagements, managing timelines, expectations, and follow-ups from first contact through delivery. • Built Power BI dashboards that turned scattered plant data into clear, actionable reports, supporting faster day-to-day decisions for both the team and clients.
  • Sonatype
    Project and Client Coordinator
    Sonatype
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Served as the primary point of contact for international corporate accounts, resolving issues and keeping expectations aligned across 12-month remote delivery cycles. • Standardized internal documentation and streamlined cross-departmental communication workflows, lifting team productivity by 25%. • Synthesized technical updates into clear, concise summaries for non-technical stakeholders, keeping remote teams aligned with fewer meetings.
  • Teleperformance
    Customer Service Representative (Bilingual)
    Teleperformance
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Handled high-volume English-language customer service calls for a multinational retail account, maintaining a customer satisfaction (CSAT) rate above 95%. • Resolved escalated and upset-customer situations calmly and efficiently, applying structured troubleshooting to reach first-contact resolution. • Tracked and followed up on customer cases with close attention to detail, ensuring requests were resolved without falling through the cracks.
Education verified_user 0% verified
  • A
    Vibration Analyst
    A-MAQ S.A.
    Jun 2024
    Specialized training in condition monitoring under international standards (ISO 18436-2). Trained in the measurement chain, signal processing, and use of data collection equipment for structured fault identification and diagnostics of rotating machinery.
  • Universidad Eafit
    B.Eng. in Production Engineering (In Progress)
    Universidad Eafit
    Jan 2021 - Current (5 years 8 months)
    • Student Representative: Channeled structured feedback from 200+ students to the academic committee, driving measurable curriculum improvements. • Kratos Program: Actively contributed to aerodynamic design, composite materials development, and the air intake system for the university’s electric solar vehicle, competing internationally at the iLumen European Solar Challenge in Belgium.