Diego Alberto Juarez Ramirez

Diego Alberto Juarez Ramirez  new_releases

About

Detail

Full Stack Developer
Mexico City, Mexico
Contact Diego regarding: 
Flexible work
Starting at USD25/hour
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Internships
Starting at USD1k/month
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Tata Consultancy Services
    Application Support Analyst
    Tata Consultancy Services
    Nov 2022 - Current (3 years 10 months)
    Oracle Cerner application support for DaVita Healthcare. Primary functions include receive tickets from L1 and other support groups and provide resolution of Cerner Powerchart errors using ServiceNow to log all tickets. If need be, escalate ticket to appropriate internal support groups or Cerner support teams.
  • KPMG US
    Sr. Service Desk Associate
    KPMG US
    Jul 2021 - Jun 2022 (1 year)
    Repair Windows and Mac systems remotely. Troubleshoot laptop hardware printers and peripherals. Diagnose and repair Office 365, Citrix, Cisco VPN and general network issues. Document tickets in Service Now.
  • T
    Information Technology Services Specialist, Tech
    TVS Mahindra
    Sep 2019 - Jun 2021 (1 year 10 months)
    Diagnose, troubleshoot and repair computer hardware and various custom applications for Aetna Insurance users. Worked with technologies such as Active Directory, Splunk, RDP, Office 365, Citrix, Cisco VPN using ITIL methodologies. Document all cases in Service Now ticketing system
  • Telvista
    Bilingual Customer Service Representative
    Telvista
    Dec 2015 - Jul 2018 (2 years 8 months)
    Clarify billing issues, create handset orders, upsale equipment and pre-paid, post-paid plans. Provide tech support for Android and iOS devices.
Education verified_user 50% verified
  • Henry
    Full Stack Developer verified_user Verified experience
    Henry
    Dec 2021 - May 2022 (6 months)
  • E
    Artistica#4 INBA
    Escuela de Iniciacion
    Aug 2017 - Jun 2019 (1 year 11 months)