Diane L Wuthrich Travel tech | Operations | 10 Years in Startups and SaaS

Travel Concierge

Wander

Oct 2023 - Current (3 years 1 month)

• Answering inquiries from potential bookers regarding properties and travel information
• Assisting in-house guests with troubleshooting smart home technology and other guest-experience related concerns
• Solving complex requests from guests with creativity
• Assist with service booking modifications, including amendments, refunds, cancellations, and credit requests, while coordinating with relevant departments to ensure accurate and timely processing.
• Coordinating with cross-functional teams on various aspects of setting up a newly onboarded property
• Update app guidebook content for newly onboarded homes

Market Manager

Cloudbeds

Apr 2019 - Sep 2020 (1 year 6 months)

• Assessed market trends and opportunities in the Philippine territory to identify and engage new prospects
• Prepared lead lists and engaged in proactive outreach, including a high volume of cold-calling, to drive sales
• Delivered product demonstrations, both virtually and in person, to highlight how Cloudbeds could solve key challenges for hospitality businesses

Lead writer and researcher

Backpacks Global

Jan 2018 - Dec 2023 (6 years)

Freelance Writer

Selfemployed

Apr 2015 - Dec 2023 (8 years 9 months)

• Develop and write original marketing copy for articles, blogs, company websites, and product descriptions
• Conducts in-depth research on topics using listening tools and Google search
• Utilize cloud-based tech tools for research and coordination with clients
• Interview key individuals

Assistant Market Manager

Agoda

Jan 2012 - Apr 2015 (3 years 4 months)

Territories handled: Boracay, Subic, Clark, Cagayan de Oro, and Iloilo.
• Established and managed hotel relationships
• Identified, qualified, and contacted potential hotel suppliers
• Ensured last room availability and pricing competitiveness, like yielding and revenue management
• Facilitated communication between both new suppliers and existing partners
• Acted as key contact point for suppliers to maintain relationship
• Managed all supplier data in distribution systems
• Provided training of distribution systems for suppliers
• Managed weekly and monthly supplier and internal reports
• Initiated agreement and credit arrangement with suppliers

Marketing Associate

Marketing Villas Ltd

Nov 2010 - Dec 2011 (1 year 2 months)

• Formulated and executed online marketing strategies for Private Homes & Villas Ltd., a luxury accommodation booking agency
• Evaluated competitor activities
• Conducted A/B testing for company website
• Authored articles for monthly newsletters

Business Development Manager, Asia Pacific Region

whltravel

Nov 2009 - Nov 2010 (1 year 1 month)

• Responsible for business development of Urban Adventures, a joint venture between Intrepid Travel and World Hotel Link
• Identified and negotiated contracts with suppliers in Asia, Australia, and New Zealand
• Provided training support for new business partners
• Gave virtual demos of tour management software to potential clients
• Coordinated with global sales teams

whl.travel Sales & Marketing Administrator

whltravel

Oct 2008 - Oct 2009 (1 year 1 month)

• Social media management
• Webmaster for whl.travel Philippine websites, ensuring accuracy and updated content
• Develop online marketing campaigns and run reports
• Initiate sustainable tourism projects with local community

Diane L Wuthrich

About

Detail

Timeline

Résumé

Diane L Wuthrich

About

Detail

Behavioral traits