Diana Murillo

Diana Murillo

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Operations Manager
Bogotá, Bogota, Colombia

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Résumé


Jobs verified_user 0% verified
  • S
    Virtual Assistant
    Surgery Secrets
    Feb 2021 - Dec 2021 (11 months)
    Content Creation for Instagram and Facebook
    -Designing content pieces in Canva
    -Planning and scheduling posts in Planoly
    -Creating reports in Google Sheets
    -Research for content creation (hashtags, trends)
    -New followers strategies
  • B
    Operations Manager
    BrainPower Inc
    Feb 2021 - Current (5 years 9 months)
    - Design and implement SOP procedures to decrease operational costs and increase overall effectiveness.
    - Onboard, train, and supervise new teammates, ensuring that all policies and procedures were fully followed.
    - Manage and maintain documents and records and execution of various clerical duties assigned by managers and CEOs.
    - Migration of SOPs, Wiki docs and templates between apps such as Notion, ClickUp, Trainual
    - Support in technological implementation tasks using tools such as Hotjar, Zapier.
    - Support in searching and hiring new teammates on HR platforms.
    - Influencer Outreach & UGC campaign management
    - Audience Research
    - Content creation for RRSS with Canva
    - Effective communicator wi
  • H
    Virtual Assistant
    HealthyLifeStyleHomestead Pinterest Blog Remote
    Feb 2020 - Dec 2020 (11 months)
    Pinterest account management
    -Pin-post designs in Canva and Tailwind scheduling.
    -Tailwind management, pin reprogramming
    -Pin's Topic Research and hashtags
    -Strategies to get new followers
  • T
    Virtual Assistant and Community Manager
    TravelMamma Anna Von | Travel Vlogger
    Jul 2019 - Oct 2021 (2 years 4 months)
    Community Manager for Instagram and Facebook
    - Answering DM's, comments and interact with followers.
    - Create and schedule newsletters via Canva.
    - Create posts.
    - Hashtags research.
    - New follower’s strategies.
    - Weekly and Monthly reports of RRSS performance.
    - Basic assistance in Shopify Store.
    - Create and manage a community in Mighty Networks
    - Research and create content for Email Marketing campaigns in Aweber
    - Upload, edit and publish videos on YouTube
  • C
    Operations Assistant
    Clickable Impact
    Feb 2019 - Apr 2020 (1 year 3 months)
    Virtual Assistant, in charge of providing administrative and marketing support. Functions performed among others: Creation of reports in Canva and Google (Docs & Sheets), editing in ClickFunnels, Klaviyo, audience research for Meta Insights.
  • Virtual Emily
    Virtual Office Assistant
    Virtual Emily
    Jun 2018 - Apr 2019 (11 months)
    Virtual Assistant - Data Entry for the sales department of a company located in Ohio, entering purchase orders received by different channels (email, telephone, or virtual platforms). Also, I provided customer service support through chat to their clients who made purchases through Amazon.
  • E
    Administrative Assistant
    EStore Services
    Dec 2017 - Jun 2018 (7 months)
    I worked for the Billing department remotely from Bogotá, Colombia. Preparation of e-commerce invoices, calculation of commissions, posting of information on a file-sharing platform, and data storage. 100% virtual work. Data Entry: posting of information in the company's accounting system.
  • C
    Front Desk Receptionist
    Costeo Beach Hostel
    May 2016 - Nov 2016 (7 months)
    I worked in the Reception area and customer service support in the bar restaurant. Customer service, check-in and check-out of clients, reception and organization of reservations through planning management, telephone and email attention to clients, management of cash receipts and petty cash.
    Coordination of courier tasks, supply of work items for the entire hostel, management of the Filemaker system for the entry of clients, and entry of expenses and income during the shift.
  • ExpoCredit
    Administrative Assistant
    ExpoCredit
    Dec 2015 - May 2016 (6 months)
    Bank United monthly reporting. The report collected information from its accounting system. The main task was analyzing the data, creating filter fields, and building a database.
    This company was a Total Business client for which I worked the previous year.
  • T
    Outsourcing Assistant
    TBA Total Business
    Oct 2013 - Dec 2015 (2 years 3 months)
    Record of daily accounting and commercial operations from a client based in Miami dedicated to the purchase and sale of cellular equipment on a large scale.
    I was in charge of the accounts payable department and reporting Banks in the United States.
Education verified_user 0% verified
  • Google pour les pros
    Google Digital Marketing & E-commerce Professional Certificate, Marketing
    Google pour les pros
    Nov 2023 - Current (3 years)
  • P
    Frech Diploma DELF B1, French Language and Literature
    Pasto French Alliance
    Mar 2012 - Nov 2012 (9 months)
  • S
    English, Intermediate
    Servicio Nacional del Aprendizaje- SENA
    Jan 2008 - Jan 2011 (3 years 1 month)
  • C
    Associate's degree, Accounting Technology/Technician and Bookkeeping
    Corporacin Universitaria Centro Superior de Cali
    Jan 2005 - Apr 2008 (3 years 4 months)
Projects (professional or personal) verified_user 0% verified