D

Diana Giraldo Castro

About

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Bogotá, Bogota, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Fygaro
    Customer Service Representative
    Fygaro
    Jan 2025 - Current (1 year 7 months)
    Customer Support Specialist with experience providing high-quality assistance through ticketing systems and live chat in both Spanish and English. Skilled in handling customer inquiries, resolving complaints efficiently, and guiding users through onboarding processes with clear and accurate information. Committed to delivering fast response times, maintaining customer satisfaction, and ensuring a seamless support experience in remote work environments with strong communication and technical problem-solving abilities. - Utilized sales techniques during customer interactions to identify upsell opportunities and provide tailored product recommendations, effectively bridging the gap between support and revenue growth objectives.
  • Foundever
    Customer Service Representative
    Foundever
    Jan 2022 - Jan 2025 (3 years 1 month)
    I was committed to delivering exceptional customer service by responding promptly and effectively to inquiries related to transactions, ensuring that each interaction reflects the highest standards of professionalism and care. My approach is rooted in attentiveness and precision, allowing me to address concerns swiftly while maintaining a consistent level of excellence. I was also adept at identifying when an issue requires escalation and know exactly where to access the relevant resources or information to resolve matters efficiently. This proactive mindset enables me to support both customers and internal teams with confidence and clarity.
  • S
    Commercial Advisor
    Supermercado Mercavil
    Jan 2021 - Jan 2022 (1 year 1 month)
    Maintain an organized and visually attractive assortment of shelves, ensuring that products are well stocked, clearly labelled and easy for customers to find. This attention to detail not only improves the shopping experience but also supports the overall efficiency of the store. In addition, I always offer excellent customer service, helping buyers with their queries, offering product recommendations and creating a welcoming environment that fosters satisfaction and loyalty.
Education verified_user 0% verified
  • B
    Bachelor
    Jan 2009 - Jan 2014 (5 years 1 month)
    High average