Diana Aguiñaga Barrera

Diana Aguiñaga Barrera  new_releases

About

Detail

Customer Service Agent
San Luis Potosí, Mexico

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Cápita Works.
    Customer Success Agent at
    Cápita Works.
    Jan 2022 - Jun 2022 (6 months)
    Cultivating calm from the chaos of closing mortgage loans. Effectible assistance with multiple parties attempts coordination during the loan origination process – particularly when it came time to sign documents. Integration of key parties of a loan transaction and dramatically improve the borrowing experience for customers.
  • C
    Supervisor for Customer Experience Specialists
    Cyber Active Inc.
    Dec 2020 - Jan 2022 (1 year 2 months)
    Responsible for the Call Center and Chats (Five9 and Zendesk App) office in Mexico, service in all United States for ours online driver education program. Management of relation and accounting procedures between partner's schools and courts all over US. Ensuring the full work time of the teammates thru Time Doctor App. Coaching and guidance of current and new worldwide coworkers.
  • C
    Customer Care Manager
    Feb 2016 - Nov 2018 (2 years 10 months)
    Ensure maximum utilization of our automated virtual platform Dexter to our 60 distributors to have them the visibility of Trek & Bontrager products, invoicing, Tech Site, sales orders, warranty cases and more tools. Proactively monitor CRM cases to identify technical and customer issues to make a process improvement and secure strategic planning of the way for a great operation between our Distributors & Trek Mexico. Organization of annual Ride Camp and Demo Events, direct contact with the Staff, guides, mechanics and all our retailers national and international (Ex. Chile, Argentina, Uruguay, Colombia, Venezuela). Responsibility on Customer Care mainly on events such as CI Events to maintain service level standards for e-mails, skype meeti
  • T
    Ascend Manager
    Trek Bicycle México
    Mar 2015 - Jan 2020 (4 years 11 months)
    In the first one year of Ascend in Mexico, I and my team successfully reach to have the top Trek clients working with Ascend Software, giving to Trek a 30% of the industry visualization for further plans for the market. Daily Responsibilities: Sales of systems and services made to distributors. Develop and execution of a strategic plan to meet and exceed planned business objectives. Prospection of new clients. Carry out demonstrations with clients and prepare proposals. Order the necessary computer equipment for the implementation. Coordinate the billing and payments of the system. Coordinate the installation and support of the system. Customer Care, add value to the business through the distributors needs and how the system can help them i
  • A
    Administrative Assistant
    Mar 2015 - Feb 2016 (1 year)
    Create a solid beginning of a new company in Mexico by development of a healthy and sustainable world at Trek Bicycle by supporting several areas inside of Trek, supplier management. Trek University PhD within 3 months, always in time studying and putting into practice the new modules.
Education verified_user 0% verified
  • L
    Diploma of Management
    Latin American Technological University Online
    Sep 2012 - Dec 2012 (4 months)
  • Universidad Virtual Del Estado de Guanajuato
    Diploma Organizational Strategic Management (In progress)
    Universidad Virtual Del Estado de Guanajuato