DianaCarol Swift

Jobs 0% verified

Associate Customer Service Representative

American Family Insurance

Jan 2024 - Current (2 years 8 months)

• Process and enter policy data into multiple systems with accuracy and attention to compliance guidelines. • Verify customer and policyholder information to ensure consistency and prevent data errors. • Manage inbound documentation queues, update CRM records, and maintain digital filing accuracy. • Collaborate remotely with underwriting and operations teams to resolve data discrepancies.
Collection Supervisor

TD Bank

Aug 2023 - Dec 2023 (5 months)

• Oversaw entry, tracking, and validation of account data for high-balance portfolios. • Conducted audits on digital records and ensured compliance with confidentiality standards. • Trained team members on documentation accuracy, case management tools, and policy updates.
C

Fraud Analyst / PPP Agent / Collections Specialist

Chase Bank,

Aug 2020 - Jan 2023 (2 years 6 months)

• Entered, reviewed, and corrected high-volume financial data across multiple systems. • Prepared case files, maintained digital audit trails, and ensured proper data storage under compliance rules. • Managed confidential customer information while balancing accuracy, speed, and customer service quality.
A

Order Picker

Amazon Warehouse,

Apr 2019 - Jul 2020 (1 year 4 months)

• Scanned and entered product and order data into warehouse management systems with precision. • Verified order accuracy through digital logs and real-time tracking tools.
C

Caregiver

Jan 2018 - Jul 2020 (2 years 7 months)

• Managed confidential health and personal data for clients with professionalism and accuracy. • Maintained scheduling and care records using spreadsheets and mobile documentation tools.

Education 0% verified

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