Diana Aguiñaga Representante de servicio al cliente

Customer Success Agent

Cápita Works.

Jan 2022 - Feb 2023 (1 year 2 months)

- Cultivating calm from the chaos of closing mortgage loans. Effectible assistance with multiple parties attempts coordination during the loan origination process – particularly when it came time to sign documents.
- Integration of key parties of a loan transaction and dramatically improve the borrowing experience for customers.

C

Supervisor for Customer Experience Specialists

Cyber Active Inc.

Dec 2020 - Jan 2022 (1 year 2 months)

- Responsible for the Call Center and Chats (Five9 and Zendesk App) office in Mexico, service in all United States for ours online driver education program.
- Management of relation and accounting procedures between partner's schools and courts all over US.
- Ensuring the full work time of the teammates thru Time Doctor App. Coaching and guidance of current and new worldwide coworkers.

C

Customer Care Manager

Feb 2016 - Nov 2018 (2 years 10 months)

- Customer Care, add value to the business through the distributors needs and how the system can help them in their business and financial goals.
- Social Networks, maintenance of the website tool, publish support materials, and support distributors with translations as needed. Assistance with the translation of new screens, menus and messages and user support materials.
- Coordinate sales experiences with best practices with the local vendors supported by Unconditional Bontrager Guarantee and Crash Replacement.

T

Ascend Manager

Trek Bicycle México

Mar 2015 - Jan 2020 (4 years 11 months)

- In the first one year of Ascend in Mexico, I and my team successfully reach to have the top Trek clients working with Ascend Software, giving to Trek a 30% of the industry visualization for further plans for the market.
- Daily Responsibilities: Sales of systems and services made to distributors. Develop and execution of a strategic plan to meet and exceed planned business objectives.
- Prospection of new clients. Carry out demonstrations with clients and prepare proposals. Order the necessary computer equipment for the implementation.

A

Administrative Assistant

Mar 2015 - Feb 2016 (1 year)

- Create a solid beginning of a new company in Mexico by development of a healthy and sustainable world at Trek Bicycle by supporting several areas inside of Trek, supplier management.
- Trek University PhD within 3 months, always in time studying and putting into practice the new modules.

T

Protocol Assistant

Turkish Embassy, Office of the Commercial Counsellor in Mexico

Sep 2012 - Sep 2013 (1 year 1 month)

- Getting good relationship with Ambassador important characters and strategic alignments between Mexico and China through communication and collaboration with a wide range of people and job functions effectively.
- Management with logistics providers to plan, organize and carry out unique events.
- Confidentiality in all business matters to support the Ambassador in his daily activities.

Diana Aguiñaga

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Diana Aguiñaga

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