Diamon Anderson

FMLA Customer Experience Specialist

Compsych

Jan 2025 - Current (1 year 8 months)

• - Administer employee FMLA and ADA cases while ensuring full legal compliance ◦ Respond to high volumes of inquiries regarding leave policies and employee rights ◦ Maintain accurate documentation within HR systems while protecting sensitive data ◦ Collaborate with internal teams to streamline processes and support accommodations

Lead Reservation Sales & Representative

United Airlines

Apr 2022 - Jan 2025 (2 years 10 months)

- Supervised reservation agents and enhanced team efficiency through coaching and reporting • Assisted travelers with bookings, loyalty programs, and policy interpretation • Improved first-call resolution by 20% and increased Chase Card uptake by 25%

Customer Service Representative Lead

Alorica

Dec 2021 - Jul 2023 (1 year 8 months)

- Conducted performance appraisals and coached team members to exceed customer satisfaction goals • Resolved customer escalations, improving overall resolution times and team productivity • Delegated tasks and optimized workflows for service consistency

C

Sales Associate Lead

Carter's

Oct 2021 - Jan 2022 (4 months)

• - Assisted customers and ensured efficient store operations ◦ Promoted merchandise and processed transactions, contributing to increased sales

Phlebotomist

Harris County

May 2021 - May 2023 (2 years 1 month)

• - Performed phlebotomy procedures and ensured sample integrity and safety compliance ◦ Maintained detailed documentation and upheld HIPAA regulations

Personal Care Aide

Elara Caring

Oct 2020 - Jan 2021 (4 months)

- Provided in-home care and supported daily activities for elderly clients • Maintained detailed care logs and reported health changes

Security Officer

Allied Universal

Apr 2020 - Apr 2022 (2 years 1 month)

• - Monitored building safety and managed visitor logs ◦ Responded to incidents and coordinated with law enforcement when needed

Enumerator

US Census Bureau

Mar 2020 - Oct 2020 (8 months)

- Conducted door-to-door interviews and collected confidential population data • Ensured compliance with census protocols and accurate reporting

Inbound Associate

Amazon

Jul 2018 - Sep 2021 (3 years 3 months)

- Handled inbound logistics, sorted packages, and operated warehouse equipment • Maintained accuracy and adherence to safety procedures

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