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Software Support / Application Support

Avi Infotech LLP

Oct 2024 - Current (1 year 10 months)

Provided Level 2/3 technical support for business-critical applications, resolving complex software, device, and system issues via phone, chat, and email while maintaining high customer satisfaction. Handled L2 escalations for major enterprise clients including Bisleri, Kotak Assets, Tata Assets, Kalpataru, MET, and Chroma, ensuring minimal downtime and SLA compliance. Performed technical analysis and troubleshooting of application issues, collaborating with development and backend teams to drive bug fixes, enhancements, and feature implementations. Installed, configured, and supported web-based and cloud applications, including system integrations with MS SQL databases and third-party APIs. Managed SQL databases involving complex queries,
Jr. Talent Acquisition (IT Recruiter and IT Support)

Harjai Computers Pvt. Ltd.

Apr 2023 - Jun 2024 (1 year 3 months)

Designed and maintained Management Information Systems (MIS) to support organizational decision-making. Generated regular and ad-hoc reports on key performance indicators and operational metrics. Implemented data management practices to ensure data accuracy and integrity. Provided technical support for MIS applications and resolved any system-related issues. Managed end-to-end recruitment for IT roles, including sourcing, screening, and interviewing candidates. Collaborated with hiring managers to understand job requirements and develop effective job descriptions. Utilized various recruitment platforms and techniques to attract top IT talent. Conducted candidate assessments and provided recommendations to ensure a good fit with organization

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