Dhirendra Pathak Business Unit Head | Recruitment & Talent Strategy Leader |

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Business Unit Head

Otyms Consultings Services Inc.

Mar 2026 - Current (3 months)

We specialize in delivering advanced IT services that are tailored to meet the unique needs of your organization. Our focus on fostering innovation enables us to create customized solutions that drive efficiency and effectiveness throughout your operations. In addition to our IT offerings, we provide exceptional staffing solutions that connect you with top-tier talent across various industries. By partnering with us, you will join a journey toward technological excellence and empowering your workforce. Whether you need cutting-edge software development, cybersecurity measures, or strategic staffing support, we are dedicated to helping you achieve your business goals and stay ahead in a competitive landscape.

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Resources Manager

Medhaj Techno Concept Pvt. Ltd.

Aug 2025 - Feb 2026 (7 months)

Medhaj Techno Concept Pvt. Ltd. was founded in 2007 with the intention of bolstering India's power sector infrastructure and has quickly expanded into multiple infrastructure domains. Over the years, Medhaj has built a strong consulting and project management business, delivering end-to-end solutions and policy advisory for government and public sector enterprises. With a head office in Lucknow and regional offices in New Delhi, Patna, and Ranchi, we are present throughout India—operating across 28+ states and 10+ infrastructure sectors-and employ more than 3,500 people. Today, Medhaj proudly partners with 75+ active clients in government sectors, including several state governments, PSUs, and central ministries. Medhaj has a proven track r

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Recruitment Manager- Delivery Management & Client engagement

Pyramid Consulting, Inc

Mar 2022 - Jul 2025 (3 years 5 months)

Team Leadership & Resource Planning: Led a team of 3 recruiters managing hiring operations and manpower planning akin to staffing for multiple banking and Fintech clients for the North America business. Created a performance-driven culture, focusing on daily productivity, KPI tracking, and delivery metrics and responsible for the delivery management. Client & Stakeholder Management (Banking/Finance): Handled end-to-end delivery for BFSI clients such as Global Payments, Primerica, Fiserv, Deluxe Corporation, and Pathstone. Worked closely with account managers and BFSI stakeholders to understand staffing demands, talent gaps, and requirements hiring projections. Participated in client and vendor meetings to represent business performance, pip

Account Manager

VBeyond Corporation

Jan 2020 - Mar 2022 (2 years 3 months)

VBeyond is an emerging Search and HR consulting firm- by the Professionals, for the Professionals and of the Professionals! Currently I am playing the role Account manager- Wherein I am managing the three different accounts like Hexaware,, Mindtree & IGT Solutions. Working directly with Client Resources Manager, to establish individual activity and results expectations. Spearheaded delivery operations for Consulting aligned IT clients like Hexaware, Mindtree, TCS and IGT Solutions, managing end-to-end recruitment and client engagement across multiple verticals including digital banking, financial analytics, and enterprise solutions. Led and scaled a high-performing team of 9 recruiters, driving consistent fulfillment of 100% IT hiring manda

Senior Executive Recruiter

VBeyond Corporation

Dec 2018 - Dec 2019 (1 year 1 month)

Roles & Responsibilities: Performed all activities related to sourcing, screening, interviewing, reference-checking, pre-employment validation and presenting offers. Finding active and passive candidates using proactive sourcing methods, high touch direct sourcing and networking to find top candidates for current and future openings. Uses cold calling, data base mining blogs, internet/web searches, LinkedIn, employee referrals to generate candidate leads. Recruited in all regions of the United States Cold called an average of 50 potential candidates a day. Analyze job orders to fully understanding client's specific needs and requirements; update job descriptions to meet client's explicit requirements. Build and maintain relationships betwee

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Assistant Human Resource Manager

Guagebiz

Nov 2017 - Oct 2018 (1 year)

Startup from and now they closed the business: Responsibilities: Led end-to-end recruitment lifecycle for BFSI-aligned roles including front-line sales (Housing Loans Personal Loans, and TPP), customer service, and back-office support. Conducted mass recruitment drives for banking campaigns (e.g., credit card sales, education loans, insurance cross-sell) for multiple clients. Posted job openings, screened resumes, scheduled interviews, and supported final onboarding documentation in coordination with stakeholders. Onboarded over 40+ new hires per quarter across, phone banking, and telesales verticals with <10% dropout ratio. Managed induction and orientation programs ensuring compliance with RBI/ IRDA norms for product and process training.

Sr. Executive Recruiter

VBeyond Corporation

Aug 2015 - May 2017 (1 year 10 months)

Roles & Responsibilities: Spearheaded end-to-end recruitment for IT roles within the BFSI domain, including banking, insurance, financial analytics, digital transformation, and core banking systems. Specialized in hiring for BFSI-aligned IT profiles like Java API Developers (for digital banking), Business Analysts (Fintech/Capital Markets), .NET Leads (Retail Banking Applications), Tableau/Power BI Developers (Regulatory & Risk Reporting), and Big Data Engineers (Fraud Detection/AML). Sourced and engaged high-caliber tech professionals for Tier 1 banking clients such as Mindtree (for BFSI clients), Hexaware (supporting global bank transformations), and IGT Solutions (payment platforms and digital wallet integration). Built a robust pipeline

Team Lead

Aegis Global

Apr 2014 - Aug 2015 (1 year 5 months)

Key Responsibilities: Oversaw multi-location sales and service operations for UTI Mutual Fund (Mumbai) and Bank of Baroda (Lucknow) customer engagement process, managing a combined team of 59 agents (22 for UTI, 37 for Bank of India). Achieved 40%+ sales conversion ratio on monthly lead base for both inbound and outbound campaigns, directly contributing to a consistent monthly business generation of #30–40lakhs. Ensured delivery of quality financial advisory support to customers over calls for mutual fund sales, retail banking products, and basic investment services—focusing on compliance, suitability, and sales hygiene. Performance metrics: Service Level (SL) Targets > 90% Average Speed of Answer (ASA) within 15 seconds Daily Sales/Call Pr

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Team Leader

IDBI Intech LTD

Jan 2012 - Dec 2013 (2 years)

Key Responsibilities & Sales-Driven Achievements: Led a team of 40 agents (30 inbound, 10 Inbound ) focused on mortgage loans, education loans, FDs, RDs, and cross-selling of banking products under the Central Bank of India's phone banking division. Managed daily inbound call volume of 1,200+ calls, ensuring <3% call abandon rate and achieving SLA of 95%+ for service levels across shifts. Successfully converted 35–40% of inbound service calls into sales leads for Central Bank of India retail loan products-contributing to an average of INR 45-60 lakh in monthly lead value generation. Collaborated with 50+ Central Bank branches across zones to ensure seamless lead fulfillment, branch coordination, and TAT-based closures, resulting in 90%+ cus

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Customer Service Executive

Reliance Securities (Reliance Money) Limited

Dec 2010 - Jul 2011 (8 months)

Roles & Responsibilities: Executed order placements for Equity & Derivatives products through dealer terminals, ensuring real-time market access and strict compliance with regulatory protocols. Acted as a key liaison with Risk, Compliance, and Regional Dealing Managers to facilitate and validate high-value trades while minimizing operational and financial risk. Consistently achieved and surpassed monthly broking revenue targets by leveraging a consultative sales approach and delivering high trade volumes from active clients. Maintained 100% adherence to voice-logged order placement and trade confirmations to meet SEBI regulations and internal audit standards. Conducted post-market order confirmations and trade summaries over recorded lines,

Customer Support Team Lead

Reliance Communications

Jun 2007 - Jun 2009 (2 years 1 month)

Roles & Responsibilities: Managed L2 escalations from customer care executives, resolving high-impact service issues for prepaid/postpaid subscribers, ensuring TAT adherence and elevated first call resolution (FCR) scores. Acted as floor supervisor during Team Leader absence-oversaw real-time queue management, ensured SLA compliance, monitored AHT (Average Handling Time), call flow distribution, and shift-level planning. Handled both inbound and outbound calls for service and retention activities, playing a key role in reducing churn, improving customer satisfaction, and driving net revenue recovery through proactive outreach.

Dhirendra Pathak

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