Quality Analyst
Globiva
Nov 2018 - Dec 2021 (3 years 2 months)
As a Quality Analyst, I was responsible for ensuring the highest standards of quality in our products and services through rigorous testing and analysis. I collaborated closely with development teams to identify and resolve issues, enhancing overall product performance and user satisfaction. Additionally, my previous experience as a customer support representative provided me with valuable insights into customer needs and expectations, which I leveraged to improve quality assurance processes. While cold calling and email marketing were not core responsibilities of my role, my background in customer support has equipped me with strong communication skills that are essential for effectively conveying quality standards and expectations across