Daniela gaitan
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Project manager
Bogota, Colombia
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Résumé
Jobs
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Project Manager verified_user Verified experienceParserrOct 2020 - Current (5 years 7 months)Spearheading end-to-end project management for a SaaS data automation company, driving strategic planning and execution across cross-functional teams. I oversee operational workflows, optimize processes, and align business objectives with deliverables to ensure on-time, on-budget outcomes. Key responsibilities and achievements: Lead project scoping, budgeting, and scheduling for both internal initiatives and client-facing projects. Deliver tailored business solutions through strategic consulting, financial oversight, and data analysis. Improve operational efficiency through continuous process enhancement and effective contractor coordination. Foster a collaborative and high-performance culture through staff mentoring and team leadership. Ma- HCustomer Success Officer / Project coordinatorHoly Fire PublishingApr 2019 - Apr 2021 (2 years 1 month)Acted as the primary liaison between authors and publishing teams, ensuring a smooth and supportive experience throughout the publishing process. Managed multiple projects simultaneously while maintaining high client satisfaction. Key responsibilities and achievements: Guided first-time authors through each publishing phase, from initial submission to post-launch support. Maintained clear and consistent communication to keep clients informed and engaged. Managed administrative tasks such as data entry, file management, invoicing, and project tracking using MS Office and G Suite. Supported marketing strategy through market research and client feedback analysis. Collaborated with internal teams to streamline workflows and ensure project miles
- Financial Customer Service SpecialistBBVA in the USAAug 2017 - Nov 2018 (1 year 4 months)Supported process-driven projects within the loan servicing department, coordinating initiatives aimed at improving operational workflows and customer experience. Acted as a liaison between departments and clients, using strong organizational skills to ensure the seamless delivery of financial services. Key project-related responsibilities: Coordinated customer service improvement initiatives, identifying common service bottlenecks and proposing workflow optimizations. Monitored service metrics and escalated recurring issues, contributing to internal process review and team alignment. Facilitated cross-functional communication to ensure consistent handling of personal, business, and mortgage loan processes. Developed client-facing documenta
- Banking OfficerScotiabankAug 2015 - Aug 2016 (1 year 1 month)Supported operational projects to improve banking efficiency and client satisfaction. Actively participated in service optimization efforts while handling day-to-day client interactions, balancing accuracy with timely delivery. Key project-related responsibilities: Assisted in streamlining front-desk operations by identifying manual tasks that could be standardized or automated. Collaborated with internal teams to implement changes in product delivery and customer onboarding. Collected and analyzed customer feedback to support internal discussions on service enhancements and product rollout. Managed competing priorities in a fast-paced environment, applying time management and task planning strategies commonly used in project work. Skills:
Education
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- Bachelor of Arts - BACorporación Universitaria Minuto de Dios