Alan Rivera

Sales development representative

Exoticca

Mar 2025 - Current (1 year 8 months)

Managed inbound and outbound sales calls, identifying customer needs and recommending tailored travel packages to meet sales targets. Applied strong communication, negotiation, and persuasion skills to convert prospects into loyal customers. Built deep product knowledge and consistently met KPIs by balancing revenue growth with customer satisfaction.

Risk Specialist

Teleperformance

Jan 2024 - Mar 2025 (1 year 3 months)

Assessed and mitigated financial, operational, and compliance risks for new and existing client accounts. Monitored activity to detect fraud and ensure compliance, supporting secure platform growth.

Booking Agent

CPM International Contact Centre

Dec 2022 - Apr 2023 (5 months)

Health care services The company offers dental care solutions and since its beginnings and for its continuous progress they needed someone who could attract new clients and show them how the company´s product could be beneficial by solving their current dental concerns.

Project manager

Emotion Barcelona

Apr 2022 - Dec 2022 (9 months)

Led the launch and promotion of a new BRP product in Catalonia. (CAN-AM RYKER) Drove customer acquisition through online/offline marketing and built B2B partnerships across the region.

Inbound Customer Service Representative

Webhelp

Sep 2019 - May 2021 (1 year 9 months)

Delivered high-level, personalized technical support for Portuguese and Brazilian markets, managing a portfolio of business clients. Resolved complex issues under demanding KPIs (quality, customer satisfaction, efficiency), consistently meeting and exceeding performance standards. Managed a client portfolio with high satisfaction rates, solving complex problems in high-pressure environments.

Sales Account Executive

MRP

Apr 2015 - Aug 2018 (3 years 5 months)

● Drove teleprospection, lead generation, and sales campaigns for Brazilian, U.S., and LATAM markets, supporting both local and international companies. ● Successfully converted 818+ sales oportunities during tenure, contributing significantly to client revenue growth. ● Engaged and built relationships with C-level and IT executives, uncovering business needs and positioning tailored solutions to drive pipeline development. ● Managed a diverse client portfolio, ensuring consistent follow-ups, account nurturing, and long-term customer satisfaction. ● Collaborated cross-funcionally with sales teams to deliver qualified leads, meetings, and oportunities, exceeding monthly KPls and performance targets Show less

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Alan Rivera

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Behavioral traits