JB Baker

JB Baker

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VP, Product Engineering
Chapel Hill, North Carolina, United States

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Jobs verified_user 0% verified
  • ScienceLogic
    VP, Product Engineering
    ScienceLogic
    Jun 2021 - Current (5 years 3 months)
    ScienceLogic is a leader in AIOps, giving modern IT operations the actionable insight to predict and resolve problems faster.  As VP of Product Engineering I own the end-to-end software development lifecycle across architecture, development, testing, release, and operations, for two product lines, plus product management, UX, and operations, with a global team spanning the US, UK, Europe, and India. I report to the CPO and partner directly with product, sales, sales ops, and finance on roadmap, investment, and ROI.  Selected impact:  - AI-first engineering: Established an AI-driven development lifecycle (AI-DLC) across the organization driving measurable developer productivity and cycle-time improvement.  - Agentic AI in product: Led the Sk
  • UnitedHealth Group
    Director of Software Engineering - Optum Technology
    UnitedHealth Group
    Aug 2016 - Jun 2021 (4 years 11 months)
    Led software engineering product teams and initiatives across the Optum Technology Transformation organization, spanning four areas: • UI/UX Engineering: delivered high-impact web experiences for lines of business across UnitedHealth Group, including external marketing and revenue-generating assets. - Engineering Analytics & KPIs: Built the analytics and visualization capability that gave executive leadership direct visibility into engineering outcomes (velocity, quality, and DevOps maturity) and drove continuous improvement against those metrics across teams. • Data Architecture Modernization: an open, cloud-first initiative that transformed the lifecycle of critical operational data assets, democratized value through applied and visualize
  • IBM Cloud
    Director - SaaS Architecture/Operations, DevOps Engineering
    IBM Cloud
    Jun 2014 - Jun 2016 (2 years 1 month)
    Worldwide leadership (US, CAN, IRE, HK) spanning the following areas: ** DevOps - engineering teams providing automation frameworks, custom portal development, and cloud-based security compliance tooling for IBM SaaS/PaaS product offering teams ** Cloud Architecture - engage with traditional and newly acquired business units in facilitating the integration and asset/tool consolidation across globally distributed data-centers/Softlayer (IaaS), including physical co-located, cloud-based, and managed service. ** SaaS Delivery Operations - ensuring the availability and performance of the shared SaaS security infrastructure and its alignment with internal, external, and regulatory compliance standards.
  • I
    Director - Software Development / QA / Support
    IBM Cloud Smarter Infrastructure
    Jun 2012 - May 2014 (2 years)
    Empowered an organization of 4 managers and 70+ software developers across the US, Europe, India, and China to deliver numerous, successful Agile product releases of a key IBM Software middleware solution. Defined the strategic roadmap and prioritization for new Cloud offerings, with specific focus on resource, application performance, and big data workload monitoring and analytics.
  • I
    Senior Software Development Release Manager
    IBM Cloud Smarter Infrastructure
    Oct 2009 - May 2012 (2 years 8 months)
    Successfully launched 3 releases of a data-center monitoring and application management product offering, incorporating a geographically-distributed team of 150+ engineers across Europe, India, China and multiple US development lab locations.
  • I
    Senior Manager - Software Development / QA / Support
    IBM Tivoli Software
    Jan 2008 - Oct 2009 (1 year 10 months)
    Development manager for multiple components of IBM's flagship data-center monitoring product suite, including data warehousing, analytics, and various SDK's. Led the shift from a semi-annual release schedule to a monthly component delivery model across IBM's flagship data-center monitoring suite, establishing the Agile cadence, requirements intake, and prioritization framework that made monthly delivery predictable. Development lab advocate for multiple SMB and enterprise clients, responsible for driving issue resolution, ensuring architectural best-practice product implementation, and presenting monthly progress updates to IBM and client executive management teams.
  • I
    Manager - Development Testing
    IBM Tivoli Software
    May 2006 - Jan 2008 (1 year 9 months)
    Led a cross-geo team of 23 software engineers for 5 releases of IBM's enterprise system availability and monitoring product, with a focus on improving build and unit/component test automation coverage. As the customer lab advocate for the product’s largest banking-industry client in Germany, implemented data transplant testing and process sharing to improve testing methodologies and improve client focus earlier in the development process.
  • I
    Development Test Lead / QA Architect
    IBM Tivoli Software
    May 2005 - Jun 2006 (1 year 2 months)
    As the organization's QA Architect, drove overall quality assurance process improvements across all test phases (build, dev component, scenario/integration, performance), ensuring each product’s adherence to stated quality goals and driving collaboration among product development teams across the broader IBM Software Group. As the development test lead, responsible for all aspects of the development test phases, including project scheduling, resource allocation, ISO preparedness, and leading a globally distributed team of 18 engineers.
  • I
    Advisory Software Engineer
    IBM Tivoli Software
    Oct 2003 - May 2005 (1 year 8 months)
    Responsible for all aspects of the scenario testing process, including project scheduling, test plan administration, ISO preparedness, PMR/APAR analysis, and leading a team of seven engineers toward the common goal of delivering a high-quality product. As the client lab advocate for two large insurance companies (US, Germany), drove the resolution of field-reported issues spanning twenty product offerings and prepared quarterly briefings for client and IBM executives.
  • I
    Software Development Project Manager
    IBM Tivoli Software
    Aug 2002 - Oct 2003 (1 year 3 months)
    As program lead for the physical asset security compliance effort, designed formal business unit-specific processes/procedures, developed executive progress dashboards, and coordinated education sessions for each lab location across the globe.
  • I
    Staff Software Engineer
    IBM Tivoli Software
    Jul 2000 - Aug 2002 (2 years 2 months)
    Developed, executed, and documented customer and integration scenarios with a focus on ensuring the highest possible quality software delivered to our clients. Oversaw the deployment, administration, and maintenance of the client-focused scenario and integrated testing environment.
  • IBM
    Level 2/3 UNIX System Administrator
    IBM
    Jan 2000 - May 2000 (5 months)
    Provided L2 & L3 UNIX server support for IBM eBusiness web content hosting clients and performed a variety of system administration tasks, including performance monitoring and tuning, disk space management, and user administration
  • IBM
    Internal Application Helpdesk Support Engineer
    IBM
    Jun 1999 - Dec 1999 (7 months)
    Responsible for problem determination and troubleshooting all aspects of internal customer workstations. Areas of support focus included Lotus Notes, remote access, Windows 95/98/NT, and TCP/IP connectivity.
Education verified_user 0% verified
  • The University of North Carolina at Chapel Hill
    BA, Psychology, Anthropology
    The University of North Carolina at Chapel Hill
    Jan 1995 - Jan 1999 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.