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Dexray Robinson

About

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Ontario, Canada

Timeline

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Résumé

Jobs verified_user 0% verified
  • Flashpoint
    Associate Customer Success Manager
    Flashpoint
    Apr 2025 - Sep 2025 (6 months)
    Managed 12 enterprise accounts across healthcare & financial sectors; guided onboarding and adoption of threat intelligence platform. Conducted strategic consultations, quarterly business reviews, and product training to align technical capabilities with executive business priorities. Partnered with Sales to identify opportunities, contributing to an upsell of additional product modules. Supported client SOC teams in incident response enrichment, improving time-to-value in threat hunting use cases.
  • S
    Senior Supervisor
    Stealth Monitoring
    Mar 2019 - Current (7 years 5 months)
    Supervised 20+ operators, implementing proactive incident response protocols that improved resolution times by 15%. Served as escalation point for property managers, resolving client disputes and improving satisfaction scores. Designed and delivered international training (Philippines & Mexico), reducing analyst ramp time by 30%. Collaborated with IT, Product, and Security teams to standardize workflows and improve KPIs across global operations.
Education verified_user 0% verified
  • CompTIA
    Certificate
    CompTIA
    Jan 2025 - May 2025 (5 months)
  • Masterschool
    Cybersecurity Training Program
    Masterschool
    Oct 2023 - May 2024 (8 months)