Devin R Thomas
About
Detail
North Carolina, United States
Résumé
Jobs
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Data AnalystInsight GlobalOct 2024 - Current (1 year 11 months)• Extracted and accurately mapped asset data from CAD drawings (AutoCAD) and other source files into Excel/cloud databases, ensuring 100% data integrity over 900,000 assets. • Organized and cleaned large datasets, conducting data analysis to resolve discrepancies. • Rapidly mastered new data management platforms and digital twin tools, streamlining workflows and accelerating turnaround times. • Delivered clear written and verbal updates to stakeholders on data status, issues, and resolutions, maintaining smooth cross-team communication. Additionally, engaged in customer service by communicating effectively with stakeholders to understand their needs, designed surveys to gather feedback from the entire team, and managed large datasets- PReporting SpecialistPoparazziNov 2020 - Oct 2024 (4 years)• Identified churn risks from user data; insights boosted retention and engagement by 20%. • Automated daily KPI emails, saving leadership six hours of manual reporting per week and delivering timely performance insights. • Integrated crash logs into support tickets, equipping IT engineers with targeted diagnostic data to accelerate critical stability fixes. • Implemented a secure backup database solution to archive all user data, ensuring integrity and recoverability. Additionally, utilized Microsoft 365 tools to streamline data management processes, enhancing collaboration and efficiency across reporting tasks. Provided customer service support by addressing inquiries related to data reporting, ensuring stakeholders received acc
- CStrategy AnalystConvoySep 2017 - Nov 2020 (3 years 3 months)• Consolidated data from multiple systems for real-time tracking and reporting. • Performed route optimization analyses that led to an 8% reduction in fuel costs across 50,000 annual freight loads. • Developed and implemented a workflow to proactively flag late shipments, enhancing delivery performance and customer satisfaction. • Designed and deployed interactive dashboards that were adopted by over 120 business users for daily decisions. Additionally, utilized survey design skills to create Google surveys for drivers, facilitating feedback collection and improving operational insights. Managed administrative tasks to ensure organized documentation, contributing to overall efficiency in project execution.
Education
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- Bachelor of ArtsOhio Valley UniversityFeb 2018 - May 2022 (4 years 4 months)