Devin Lane

Devin Lane

About

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IT Support Professional | Focused on Troubleshooting | Problem Solver| End-User Support| Hardware, Software, and Network Support
North Carolina, United States

Timeline

work
Job

Résumé

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  • CourseCareers
    Information Technology Help Desk
    CourseCareers
    Jul 2025 - Current (1 year)
    Provided technical support simulations by diagnosing and resolving software, hardware, and network issues in a virtual lab environment. • Practiced troubleshooting procedures using remote desktop tools, command line utilities, and Active Directory in real-world scenarios. • Developed profciency in ticketing systems, IT documentation, user account management, and system imaging best practices. • Built a fully functional osTicket environment in a virtual machine, confguring prerequisites, installing the system, and troubleshooting common setup errors. • Completed in-depth modules on networking, operating systems, cybersecurity fundamentals, and customer service—demonstrating a strong foundation for entry-level IT support roles. • Resolved sim
  • R
    Material Handler
    Richelieu America