Destiny Buchanan

Remote Survey Interviewer

ICF

May 2025 - Current (1 year 4 months)

• Follows scripted questionnaires verbatim to collect research data. • Convinces unwilling individuals by using logical, persuasive rebuttals. • Explains survey objectives and procedures to respondents. • Remains professional and friendly during every call.

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Housekeeper

Shenandoah River Outfitters

May 2024 - Aug 2024 (4 months)

• Maintained and organized cleaning supplies stock. • Efficiently cleaned up spills and messes in accordance with the CDC's disinfection policies. • Maintained professionalism with customers and staff at all times. • Remained flexible, adaptable, and punctual. • Additionally, utilized event management skills by setting up for events and ensuring guest satisfaction with facilities, which included on-call maintenance and event monitoring, thereby enhancing the overall guest experience.

Student Caller

Radford University

Oct 2023 - Apr 2025 (1 year 7 months)

• Engaged in outbound calling activities, including cold calling. • Remained knowledgeable regarding changes in college programs, building changes, upcoming events, etc. • Gathered feedback from donors regarding their experience with the organization. • Helped maintain good rapport with annual donors and build relationships with new donors by presenting a friendly, sociable attitude. • Achieved a 56% credit card donation rate and collected $1,220 for the University's programs in the 2023-2024 academic year.

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Busser/Dishwasher

Dalton Kitchen

Feb 2023 - Oct 2023 (9 months)

• Cleaned surfaces, floors, and other items as directed and as needed. • Provided excellent customer service to diners. • Worked quickly and efficiently to complete all tasks. • Effectively multi-tasked within a fast-paced environment.

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