D

Desrick Campbell

About

Detail

Network / System Administrator
Jamaica

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • C
    End User Support Analyst
    Conduent Jamaica
    Oct 2021 - Current (4 years 11 months)
    - ● Provides onsite end-user support. ● Installs applications. ● Manages hardware / software installations and troubleshooting system Issues. ● Mentors lower-level desktop support members. ● Participates in ticket queue management.
  • Freelancer
    Electrical Engineer
    Freelancer
    Jan 2019 - May 2023 (4 years 5 months)
    - Preparing specifications for purchases of electrical equipment and materials. • Designing, maintaining, implementing, or improving electrical instruments, facilities, components, equipment products, or systems for industrial, commercial. - Preparing specifications for purchases of electrical equipment and materials. • Designing, maintaining, implementing, or improving electrical instruments, facilities, components, equipment products, or systems for industrial, commercial.
  • M
    IT Manager
    Mount Pleasant Academy
    Jan 2019 - Jan 2020 (1 year 1 month)
    - ● Provide IT Support for network devices, VoIP/PBX, servers, desktops, laptops, access control, DVR, smart phones, video conferencing, and other related equipment. ● Planning and implementing future IT developments and undertaking projects as needed.
  • C
    Manager Exposure
    Cimpress Jamaica
    Jan 2018 - Jan 2020 (2 years 1 month)
    - Maintains and improves Domain operations by monitoring system performance, identifying and resolving problems. • Preparing and completing action plans, completing audits and analyses. • Improvement and quality assurance, installing upgrades.
  • N
    Manager IT Service Delivery
    Netengine IT Solutions Jamaica
    Jan 2018 - Jan 2020 (2 years 1 month)
    - Support the development of Account plans using Firm’s Account Management Framework. • Initiate, build and sustain productive relationships. • Serve as an escalation point for customer concerns if/when they arise. • Identify appropriate resolution t - Support the development of Account plans using Firm’s Account Management Framework. • Initiate, build and sustain productive relationships. • Serve as an escalation point for customer concerns if/when they arise. • Identify appropriate resolution t
  • C
    Rapid Support/ Supervisor
    Cimpress Jamaica
    Jan 2018 - Jan 2019 (1 year 1 month)
    - Manage (3) three teams that of over 45 agents. • Perform side-by coaching, silent, and live monitoring. • Monitor chat, email, phone, and provide feedback. • Hosted collaboration sessions and provide feedback. - Manage (3) three teams that of over 45 agents. • Perform side-by coaching, silent, and live monitoring. • Monitor chat, email, phone, and provide feedback. • Hosted collaboration sessions and provide feedback.
  • C
    CARE Knowledge & Training Internship
    Cimpress Jamaica
    Jan 2017 - Dec 2017 (1 year)
    - Responsible for creating training material, and training new hires
  • C
    Helpdesk Global Advisory
    Cimpress Jamaica
    Jan 2017 - Jan 2018 (1 year 1 month)
    - ● Manages hardware / software installations and troubleshooting system Issues. ● Mentors lower-level desktop support members. ● Participates in ticket queue management. - ● Manages hardware / software installations and troubleshooting system Issues. ● Mentors lower-level desktop support members. ● Participates in ticket queue management.
  • C
    Customer Service Rep/Helpdesk Ambassador
    Cimpress Jamaica
    Jan 2014 - Jan 2017 (3 years 1 month)
    - Create, monitor, and maintain new work around for technical issue for related products.
  • I
    Inventory Manager/ Junior System Administrator
    Jan 2007 - Jan 2014 (7 years 1 month)
    - Create, monitor, and maintain the POS database for posting, and entering invoices for all four (4) branches.
Education verified_user 0% verified
  • G
    Certificate, Information Security Manager
    Gomex Security Academy
    Jan 2020
  • F
    Certificate, Network Security Associate Lv4,
    Fortinet NSE Institute
    Jan 2020
  • H
    Degree, Network Security Management
    Heart College of Innovation and Technology (HCIT)
    Jan 2020 - May 2023 (3 years 5 months)
  • P
    Certificate, Electrical Installation,
    Petersfield Campus
    Jan 2019 - Dec 2019 (1 year)
  • University of the West Indies
    Certification, Supervisor Management,
    University of the West Indies
    Jan 2017
  • H
    Associate Degree, Network Engineering
    Heart College of Innovation and Technology (HCIT)
    Jan 2013 - Jan 2015 (2 years 1 month)
  • K
    Diploma, System Administrator,
    Kenilworth Heart Academy
    Jan 2012 - Jan 2013 (1 year 1 month)
  • A
    Diploma, Computer Repairs & Maintenance,
    Almena Computer Academy
    Jan 2008
Projects (professional or personal) verified_user 0% verified
  • Conduent
    Building out the AD system.
    Conduent
    Oct 2021 - Current (4 years 11 months)
  • b
    building a cloud server for the company