Derrick lemont sellars

Senior ServiceNow Consultant

Wells Fargo

Oct 2022 - May 2023 (8 months)

• Manage and Develop solutions and best practices for ServiceNow Development in leading projects involving multiple Instances of the ServiceNow Platform utilizing involving numerous

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CEO/Senior ServiceNow Developer/Consultant

Diamond Enterprise Cloud Dynamics, LLC

Mar 2022 - Current (4 years 6 months)

• Manage and Develop Fedramp solutions and best practices for ServiceNow Development and administration in multiple Instances of the Federal ServiceNow Platform space utilizing experience in ITSM, ITOM and ITBM. Managed multiple Government Enterprises solutions for various customers and groups in FedRamp instances. • Led the ServiceNow implementation process while performing various configurations and updates in multiple environments FedRamp under security clearance. • My role involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications while improving the Fedramp platforms daily at various project levels. • Working knowledge of JavaScript at many levels meeting requirements and modific

Senior ServiceNow Developer

Koniag Government Services

Mar 2022 - Oct 2022 (8 months)

• Manage and Develop Fedramp solutions and best practices for ServiceNow Development in multiple Instances of the ServiceNow Platform utilizing involving numerous update sets, configuration changes of the platform enhancements across the Government Enterprises for various customers and groups. • Led the ServiceNow Upgrade process while performing various configurations and updates in multiple environments FedRamp security clearance. • My role involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications to enhance the Fedramp platforms.

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ServiceNow Administration/ServiceNow Developer/ServiceNow Project Manager

Technologent

Aug 2018 - Mar 2022 (3 years 8 months)

• Administrate a Multi-Tenant Instance of the ServiceNow Platform utilizing 3 Instances for Daily Operation involving all update sets, configuration changes of the platform across the Enterprise for various customers and groups. • Led 2 Project teams (Off Shore) in ServiceNow Development involving API Integration and Platform Monitoring for Event/Orchestration. • Made all Implementations and Enhancements of Incident, Problem, Change management, HRSD, SPM and ITOM • Reported directly to the Cloud Director while collaborating with the Service Delivery Managers. • Lead Incident, Problem and Change Strategic Development and Configuration Management Database development internally and externally. • Developed the Service Portal in releases

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ServiceNow Developer and ServiceNow Project Manager

TopGolf International

Oct 2016 - Aug 2018 (1 year 11 months)

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Technical Services IT Project Manager and Technical Support Lead

United Parcel Services

Nov 2014 - Oct 2016 (2 years)

• Technical Project Management Lead involving Specialized Software implementations, Computer Systems and Networking Solutions in Multiple Centers involving Network, Computers, Windows Servers, Phone Systems and Routers. • Led a team of 5 Developers, 2 Business Analysts, 1 Product Manager and 2 Designers, along with indirectly managing the 3-member configuration team. Reported to Delivery Manager. • Lead Incident Coordination and Configuration Management Database Analytics with a specialized role in Change Management. Advised Configuration Item relationships and setup data dictionary discussions. • Analyzed, designed, developed, and tested applications on ServiceNow cloud-based enterprise level platform • Directed the development and ro

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Technical Lead

Protel Support, LLC

Apr 2013 - Oct 2014 (1 year 7 months)

• Led staff on all IT projects and Processes involving several Networking Solutions in the Texas area involving Network, Computers, Windows Servers, Phone Systems and Mac Server Networks. • Organize the Acquirement and Support of Integrated Networked Computer Equipment. • Installed and configured Modems, Routers, VMware, Switches, and Access Points along with various network cabling installations for clients and independent partners. • Provide desktop and server support for over 50 clients and partners both remotely and onsite. • Organize Business Information Workflow for business organizations toward objects/entities such as user management, security and integration of leading edge technology.

Technology Facilitator/Administrator

Durham Public Schools

Feb 2008 - Jul 2012 (4 years 6 months)

• Supported over 1500 Computers and Provide Customer Delight for over 12 schools ranging from Elementary to High school in a Windows XP and 7 environment along with Mac OS Hardware • Reviewed record lists, tables and Schema Maps. • Analyzed, designed, developed, and tested applications on ServiceNow cloud-based enterprise level platform • Advised Configuration Item relationships and setup data dictionary discussions. • Performed import maps in several exportable formats. • Consulted extended tables such as incident, problem, change request, request and requested according to cmdb_ci changes. • Created import sets as a mechanism to pull necessary data into ServiceNow. • Led a service catalog team by using Service Portfolio Management

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Technical Support

Alamance County Governmental Offices

Apr 2003 - Dec 2007 (4 years 9 months)

• Provided high-quality computer support to Governmental Offices including Departments of Social Services, Recreation Operations and Sheriff/Jail Operations which eventually led to a Full Sworn Law Enforcement Position with Alamance County Sheriff Offices. • Proactively monitored and reconciled network and desktop computer issues that assisted various governmental agencies in an effort of achieving departmental targets while driving results in technology. • Interfaced effectively with other governmental teams to resolve computer-related issues in an efficient manner provided massive upgrades to networking equipment, desktop computers, printers and specialized investigation equipment. • Provided detailed expert analysis and training invo

Derrick lemont sellars

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