Derik Piconi

Audit Assistant

Forvis Mazars

Jun 2023 - Jan 2025 (1 year 8 months)

Responsible for supporting external audit activities, including collecting, analyzing, and organizing financial documents. Conducts compliance checks, assists in identifying risks and opportunities for process improvement, and ensures adherence to accounting and regulatory standards. Utilizes management and control tools to monitor and assess processes, ensuring accuracy and reliability of information. Additionally, I engaged in customer success practices by interacting with clients and their partners to gather necessary documentation, clarify financial data, and ensure timely delivery of audit reports. This role required clear, proactive communication and a strong focus on meeting client expectations, which helped build trust and maintain

Social Media Analyst

Atento

Jun 2022 - Dec 2022 (7 months)

Worked in Facebook's digital marketing sector, focusing on understanding client goals and adjusting ad strategies to improve reach through search optimization and platform settings. Managed client relationships through a CRM portfolio, ensuring effective communication and customer engagement. Additionally, leveraged skills in sales negotiation and project management by managing a portfolio of clients and their advertising projects, providing strategic support to enhance campaign performance. This involved negotiating service packages and delivering personalized, results-driven solutions to ensure customer satisfaction and optimize ad results.

L

Interpreter

LANGUAGELINE SOLUTIONS (Great

Aug 2021 - May 2022 (10 months)

Completed extensive training in medical terminology, specializing in clinical medicine. Provided consecutive interpretation in clinical consultations, ensuring clear and accurate communication between healthcare professionals and patients. Assisted in clarifying idiomatic expressions and cultural nuances to facilitate understanding and improve patient care.

C

Customer Support Analyst

CONDUENT APPLE TECHNICAL

Jan 2020 - Jun 2021 (1 year 6 months)

Analyzed and resolved complex issues related to the macOS operating system, ensuring effective troubleshooting and problem resolution. Bilingual (Junior) Investigated Apple account issues, providing solutions for iTunes related problems such as invoice issuance and unauthorized purchases.

L

Sales representative

LinkGen

Jan 2019 - Jan 2020 (1 year 1 month)

Promoted and sold a portfolio of biotechnology products and veterinary diagnostics to clinics, hospitals, and individual practitioners. Developed strong client relationships by providing educational support, personalized service, and ongoing consultation. Collaborated with internal teams to ensure timely delivery, technical support, and post-sale engagement. Actively listened to customer feedback and aligned product recommendations with specific clinical and business goals. Worked closely with the customer success team to ensure high satisfaction rates, improve retention, and identify upselling opportunities. Delivered product training sessions and participated in industry events to stay current with market trends and client needs.

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