Deontae Daniels

Jobs 0% verified

Patient Engagement Coordinator

Ivy Rehab Physical Therapy

Mar 2024 - Current (2 years 2 months)

• Manage a high volume of inbound calls and appointment scheduling across multiple locations. • Verify insurance eligibility and enter accurate patient data into EHR systems. • Maintain organized patient records and support clinical staff with daily administrative tasks. • Deliver prompt and empathetic communication to enhance patient satisfaction.
Tech Support / Customer Service Specialist

Discover bank

May 2022 - Jan 2024 (1 year 9 months)

• Assisted customers with online banking access, troubleshooting login issues and technical concerns. • Analyzed customer data to identify patterns and improve digital service workflows. • Authored performance reports to assess call outcomes and inform process improvements.
D

Collections Manager

Delmarva Buildings

Jul 2020 - Jul 2022 (2 years 1 month)

• Oversaw collections for three business divisions, managing overdue accounts and settlements. • Scheduled construction follow-ups and coordinated customer service to close service gaps. • Conducted account audits and resolved disputes with vendors and clients. • Maintained detailed records of payment activity and follow-up communications.
D

Collections & Customer Service Specialist

Del-One Federal Credit Union

Nov 2019 - Aug 2020 (10 months)

• Executed high-volume outbound collections calls in a goal-driven environment. • Employed skip tracing and data research to contact delinquent account holders. • Processed payments and resolved discrepancies to maintain regulatory compliance.
Customer Service Representative

Navient

Dec 2015 - Sep 2017 (1 year 10 months)

• Assisted borrowers with financial guidance, payment plans, and account inquiries. • Handled escalations involving refunds, billing errors, and account adjustments. • Collaborated with internal departments to expedite issue resolution and improve service quality.

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