Dennis Edward Bulcao, JR.

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SEO Web Content Writer

Luxury Presence, Contract via my LLC, 1stClassWriting.com

Jun 2021 - Jan 2024 (2 years 8 months)

• Negotiated and secured two $1.5 million dollar contracts. Content included long and short form SEO blogs, articles and community guides (400-1,200 words per piece). 1stClassWriting.com produced up to 1.2 million high-quality words per month for 2.5 years.

Senior Technical Marketing Writer

ServiceNow

Jan 2021 - Jun 2021 (6 months)

• Worked closely with engineering and product management to plan, create and maintain user-focused technical documentation for multiple features or applications, in alignment with the established content strategy; Provided input to help shape future content strategy. • Contributed to the continued evolution of ServiceNow's content development processes, DITA-based information model, and writing style and standards; Developed a strong understanding of the ServiceNow product ecosystem.

Senior Technical Writer & Editor

Google

Jul 2020 - Sep 2020 (3 months)

• Reorganized, wrote and edited Google engineering documentation in Google Docs. Specifics for this contract are confidential.

Senior Copywriter

Dialpad

Apr 2020 - Jul 2020 (4 months)

• Wrote compelling and engaging SEO web copy, SEO blogs, user manuals and social media content.

Senior Technical Writer

Blue Cross Blue Shield of North Carolina

Apr 2020 - Jun 2020 (3 months)

• Reorganized, wrote and edited BCBS technical documentation in Confluence.

Technical Writer

Farmers Insurance

Jan 2020 - Apr 2020 (4 months)

• Supported the IT Enterprise Collaboration team in a variety of technical writing and editing subject areas. • Developed collaboration tool adoption/training campaigns on internal technology sites like Workplace (Facebook), SharePoint and Box.

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Senior Technical Writer

Pharmavite

Oct 2019 - Jan 2020 (4 months)

• Wrote and edited for the Quality, Tech Ops, Operations, and PLM Departments to ensure that content, flow and context aligned with company policies, procedures and federal and state regulations. • Coordinated with internal teams to ensure the readability, technical accuracy and completeness of controlled documentation including, but not limited to, MBRs, SOPs, and JIs. Created templates to standardize MBRs, SOPs, JIs, and other Controlled Documents. United States Holocaust Memorial Museum, Web Content Writer & Editor, Remote … … . … . … … … … … . . . … … … . . … … .3/19 – 10/19 (contract) • Assisted with website optimization: optimized content, analyzed and understood guest needs. • Created and revised content, updated outdated conten

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Proofreader

ASME (The American Society of Mechanical Engineers)

Mar 2019 - Jun 2020 (1 year 4 months)

• Provided critical editorial support for the Learning and Development (L&D) organization by proofreading copy for a large volume of course content. • Edited technical and/or engineering course content; Interpreted data to help learners read and understand complex engineering courses. • Maintained consistent, impeccable attention to detail; Coordinated and prioritized large and diverse workloads on tight deadlines.

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Writer

Mar 2019 - Jul 2019 (5 months)

• Worked with an agile team (content, designers, developers). Google, Senior Writer, Remote … … … … … … . … … … … … . … … … … … … . . … … … … … … … … . . . … . … … … … … . .3/19 – 7/19 ( Third Google contract) • Wrote and edited educational content for Google's Applied Digital Skills website for middle school, high school and adult learners. • Content included video scripts, lesson plans, rubrics, closed captions, assessments, marketing/promotional materials and online instructions.

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SEO Content Writer

LiteMD

Nov 2018 - Dec 2018 (2 months)

• Created compelling, relevant and interesting content that met prime search engine standards and positioned LiteMD as a leader in the Innovative Healthcare Industry. • Wrote clever and appealing: website content, help content, presentations, marketing pages, email campaigns, social media campaigns, provider biographies, staff biographies, telemedicine blog content and additional copy.

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Finance Course Writer

TOAD Y QUEST CENTRAL

Sep 2018 - Jan 2021 (2 years 5 months)

• Wrote long form continuing education (CE) courses and exam questions/answers for accountants, insurance agents, legal professionals and other industries to comply with federal and state requirements.

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Senior Technical & Marketing Writer

Neomeda

Aug 2018 - Nov 2018 (4 months)

• Wrote compelling help documentation, user manuals, social media content and web copy. • Created software manuals and user guides for a medical scheduling service used on desktop and mobile devices.

Technical Writer and Editor

Wells Fargo

May 2018 - Aug 2018 (4 months)

• Drafted, edited and formatted complex technical manuals, projects and other technical documentation. • Drafted and edited web help content. • Researched and translated technical information for technical and non-technical users.

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Senior Copywriter

Ledger Bennett

Jan 2018 - Apr 2018 (4 months)

Ledger Bennett is a UK-based, market-leading B2B demand generation agency focused on creating demand for clients' products and services globally. Clients include Microsoft, LinkedIn and American Express. • Wrote copy for several tones of voice, channels and scenarios. • Worked with internal teams to generate ideas and concepts for pitching and proposals.

Writer III

Google

Oct 2017 - Dec 2017 (3 months)

• Wrote original, high quality training materials including video scripts, online instructions, outlines, assessments, narrative walkthroughs and educational text about Google Assistant. • Integrated feedback from several stakeholders and varying perspectives to create a cohesive, partner-focused end product. • Worked with Instructional Designers (ID) and SMEs to turn storyboards into fully formed content.

Senior Technical Writer

Airbnb

Aug 2017 - Oct 2017 (3 months)

• Created, developed, planned, wrote and edited operational, instructional, maintenance and test procedures for paper, multimedia or web based publication.

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Senior Technical Writer

Advantest

May 2017 - Aug 2017 (4 months)

• Under audit deadline, developed, wrote and edited training and other user guides/manuals to ensure Advantest was ISO 9001:2015 compliant.

Digital Writer / Editor

CSAA Insurance Group

Feb 2016 - Apr 2016 (3 months)

• Defined the digital copy for CSAA/AAA new and existing insurance sales and servicing applications.

Technical Writer II

Google

Jul 2014 - Sep 2014 (3 months)

As a Senior Knowledge Base Writer for Google Play: • Wrote and edited content that helped Google Play customer service representatives assist customers via email, phone, chat and feedback.

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Senior Technical Writer

GENERAL ELECTRIC (GE) DIGITAL

Jan 2014 - Jan 2016 (2 years 1 month)

• Collaborated in an agile environment with cross-functional teams to produce high-quality documentation. • Actively participated in daily Scrum stand-up meetings, weekly planning, and review meetings. • Wrote developer and administration guides in Confluence, including API, SDK, SOP, UI, UX, administration, and installation guides about GitHub, Rally, Coverity, JAVA, Artifactory, Menlo, ServiceNow, Slack and other software. Accomplishments: • Earned a performance-based salary raise and 10% bonus. • Rewrote and reorganized two Confluence spaces (315+ pages). • Volunteered to blog about GE Software and 'Cloud Foundry Summit 2015' in Santa Clara. Blogs were published company-wide and publicly.

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Content Writer & Editor

Intuit Demandforce

Jan 2014 - Jul 2014 (7 months)

• Wrote, edited and published knowledge base articles, email and chat templates, and other customer help content.

Technical Writer III

Capital One

May 2013 - Sep 2014 (1 year 5 months)

• Wrote, proofread, edited and formatted highly confidential financial documentation in SharePoint.

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Senior Copywriter

DriveOK, Inc.

• Achieved Page 1 Google ranking for two DriveOK Inc. websites within two months, earning two pay bonuses.

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Senior Web Writer, Global Content

PayPaleBay

• Created compelling help content (in SharePoint) based on user needs, business objectives and product knowledge.

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Proofreader

Bailey Gardiner Creative

• Proofread and copy-edited advertising, public relations, social media marketing, and Internet marketing copy under tight deadlines.

Senior Interactive Writer/Editor

UMB Bank

• Wrote and edited mobile platform help content, working with content strategists. Updated content strategy guide weekly.

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Online Copy Manager

PETCO Animal Supplies, Inc.

• Wrote, edited and proofread PETCO.com content, email advertising/marketing material, daily blogs, press releases, white papers and additional correspondence. Ethically wrote within SEO/SEM guidelines to increase traffic and PETCO revenue.

Digital Content Writer

Model N

• Partnered with the Senior Manager of Creative Services and SMEs to strategize and create a new Model N website (content and design).

Newsperson/Sports Writer

The Associated Press

Sports Writer

The San Diego Union-Tribune

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Lead Technical Writer

Agora Inc

• Worked with the lead writer in China to create CaaS API documentation, website copy, white papers, data sheets, case studies, help content, blogs and other documentation Agora.io needs as a startup in Silicon Valley. Communicated with engineers and SMEs.

Senior Writer/Social Media Editor

Wells Fargo

• Collaborated with key stakeholders to align their needs with social business objectives, and with product, stakeholder, and UX teams. • Wrote and copy-edited B2B-facing UX content in WordPress, including blogs, LinkedIn business group copy, online help, error messages, screen content and instructional guides for the CEO (Chief Electronic Office) portal. • Ghost wrote for Wells Fargo executives.

Technical Content Writer

Intuit

• Interviewed tool and capability owners to simplify complex concepts into easy-to-read, concise content; can adapt content to meet the needs of different display points; Validated quality prior to sharing content; Supported co-workers through content peer reviews. • Followed corporate guidelines and style guides to maintain quality, voice and tone standards for all content created. • Using Figma, created the following types of content for Go-To-Market (GTM) capability and tools enablement: 2-minute video demos of features and tools, 2-page case studies, email and Slack templates and comms, bite-sized summaries for senior leaders, etc.

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Technical Copywriter

McCann New York

CLIENT: Verizon • Wrote copy for digital materials that promote a new Verizon technology, including copy for all online marketing and product descriptions. • Wrote screens and marketing copy, video scripts for troubleshooting via online support and phone support. • Established a consistent tone of voice across the product suite on the client (Verizon) website.

UX Content Writer/Strategist

Oracle

• Created API and SDK content for web and other digital devices to educate customers on how to include user-centered methods into implementation development cycles. • Wrote concise, engaging, and persuasive informational content; updated and maintained current content; identified additional content for mobile and web delivery channels.

Senior Technical Writer

Samsung

• Led the creation of high quality documentation and web portal content for the Samsung Music Application, Music Hub, and the Music Marketing Department; Wrote white papers, tech notes and user guides while working in an agile environment with engineers.

Content & Communication Specialist

Apple

• Maintained the structure of reference content, including policies, user-guides, and how-to's; tracked and managed multiple versions of single instances of content using Create and RetailMe.

Senior Writer/Editor, Auto & Home eBusiness

MetLife

• Conceptualized and executed innovative help/educational copy and content in SharePoint, including all aspects of digital marketing (large web initiatives, microsites, landing pages and email campaigns).

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Technical Editor

Hitachi Data Systems

• Consistently hit strict deadlines with perfect results, generating additional technical work as a proofreader and copy editor of internal documents and documents prepared for client use.

Lead Worldwide Marketing Writer

Lexmark

• Wrote, edited, and proofread Lexmark B2B and B2C marketing and advertising copy with a focus on hardware products (printers).

Senior Web Content Writer/Editor

USAA

• Created clear and concise B2C web and mobile device help/educational content for the Content and Publishing Department. • Completed 300+ projects related to credit cards, auto and life insurance, checking/savings accounts, retirement and more.

News Anchor/Reporter

CBS

Senior Technical Writer

Visa

• Applied knowledge of payment systems, payment industry regulatory requirements/business models, and documentation requirements to create documentation templates, style guides, and additional internal, proprietary content under deadline.

Dennis Edward Bulcao, JR.

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