Bilingual professional (Spanish/English) with proven experience in customer service, chat & email support, virtual assistance, and appointment setting in international B2B and B2C environments. Skilled in calendar management, administrative support, multichannel customer service, and lead generation.<br><br>Successfully led remote teams, streamlined workflows, and strengthened client relationships to boost customer satisfaction, retention, and loyalty. Certified in copywriting and persuasive communication to enhance brand-customer connection.<br><br>🔹 Key Skills & Tools:<br><br>Customer Support (Chat, Email, Calls)<br><br>Virtual Assistance & Appointment Scheduling<br><br>CRM: HubSpot, Highlevel<br><br>Google Workspace, Slack <br><br>Data Entry & Lead Generation<br><br>Copywriting & Storytelling<br><br>📌 Interests: Customer Support | Virtual Assistance | Sales Support | Lead Generation
