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Demond Simmons
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Field Service Technician
Connecticut, United States
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Field Service EngineerSmartSense by DigiMar 2021 - Apr 2024 (3 years 2 months)Responsibilities included: • Led application integration utilizing GoogleDocs and Jira • Leads and develops inside and outside training sessions • Resolve customer install issues • Back end database management • Coordinated equipment delivery, site deployment/service, and vendor service with internal and external stakeholders. • Balanced inventory levels and scheduling equipment delivery and removal. Tracking costs associated with deployments, service visits, and vendor services. • Configuration and physical installation (where applicable) of all TempOps systems. • . Remote and onsite troubleshooting of all components of these systems. Participation in an on call rotation for management of mission critical alerts - e.g. - temperatur- TField Service Technician – Level 2TrialSparkJan 2020 - Sep 2020 (9 months)• Coordinated equipment delivery, site deployment/service, and vendor service with internal and external stakeholders. • Balanced inventory levels and scheduling equipment delivery and removal. Tracking costs associated with deployments, service visits, and vendor services. • Configuration and physical installation (where applicable) of all TempOps systems. • . Remote and onsite troubleshooting of all components of these systems. Participation in an on call rotation for management of mission critical alerts - e.g. - temperature sensor connectivity or storage appliance failure. Leader Driven Reliable Confident Team Player ACCOMPLISHMENTS: Revamped the distribution and monitoring system company wide.
- FField Operations CoordinatorFacebook for BusinessMay 2018 - Dec 2019 (1 year 8 months)Responsibilities included: • Oversaw a field operations team of 11+ people in 15 states collecting data. • Prepared and developed ways to meet or exceed projections through efficiency, quality assurance, and eliminating redundancy. • Led cross-functional team optimization to help ensure the successful execution of operations, experiments, and team organization. • Technical understanding and hands-on software engineering experience. • Created training materials and new employee training protocols. ACCOMPLISHMENTS: Consistently exceeded daily and monthly quotas
- FField Operations Manager/AnalystFacebook for BusinessDec 2017 - May 2018 (6 months)Responsibilities included: • Managed a team of 10 in 13 states. • Maintained schedules and execution of multiple data collection projects. Performed advance scouting to prepare for and kickoff projects. • Communicated project progress and status to management. • Developed national training guide for relevant teams and staff. Similar experience doing field operations, or data collection work. • Performed cable, telephone, and internet installations and repair • Troubleshot technical issues ACCOMPLISHMENTS: Created the protocols for the PVD program.
- GField Operations SpecialistGOOGLE VIA ADECCOMar 2016 - Sep 2017 (1 year 7 months)Responsibilities included: • Responsible for managing teams of 15 - 25 people involved in GEO data surveying. • Worked in a cross functional team to help ensure the successful execution of operations, experiments, and team organization. • Supported quality control processes of installed hardware and survey data. • Strategized to change and adapt to client requests & challenges and assisted in implementing those strategies and ensured all team members understood the processes involved. • Trained over 10 associates. • Managed traveling logistics for team members. • Monitored employee spending and project costs to ensure budget was met every week. • Surveyed 2000+ venues across the Northeast United States collecting high quality locati
Education
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- BALehman College
- NFull Stack Web DevelopmentNew York Coding