Marketing Sales Support and Events Manager
AMCO
Jan 2022 - Jan 2025 (3 years 1 month)
At Amco, I lead the Marketing Sales Support and Events departments for Mexico, LATAM and Brazil, overseeing training, customer support and pedagogical operations with an annual budget of over 17M MXN. I manage a team of 24 people (6 of them based in São Paulo) and have built a cross-functional structure that aligns customer success, commercial strategy and service efficiency.
One of my core contributions has been leading a client engagement strategy that doubled participation in our events since 2022, surpassing 25,000 annual attendees. These events not only reinforce brand loyalty but also deliver business results: attendees are 3x more likely to renew services, and 50% of prospects convert after joining our flagship event.