S

Salvador Delgado

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Accounts Receivable
Antioquia, Colombia

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Résumé


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  • Holcim ABS
    Collections Analyst
    Holcim ABS
    Feb 2019 - Apr 2023 (4 years 3 months)
    Monitored accounts for compliance with established payment plans and flagged non-compliances. Counseled debtors on payment options and arranged installment agreements. Discussed options with delinquent clients in terms of proposed solutions or foreclosure. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Negotiated to collect balance in full. Achieved performance goals on consistent basis.
  • Q
    QA Analyst
    Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs. Developed training materials, SOPs and work instructions to supplement new team member onoarding. Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • T
    Team Leader
    Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Handled customer complaints, resolved issues and adjusted policies to meet changing needs. Conducted routine inspections to check quality and compliance with established specifications. Defined operational metrics to evaluate efficiency of processes and procedures.