Delene K. Gillen

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Remote Donation Specialist

MDS Communications

Apr 2025 - Current (1 year 7 months)

Using an outbound dialer, we reach out to Save The Children, The International Federation of Christians and Jews, Operation Smile, St. Labre Indian School donors to collect donations for these clients to help support these charities. I work from home here in DFW. MDS is a non-profit outsourced company which works with leading charities to handle the fundraising.

Full Time Appointment Specialist

Groundworks

Feb 2024 - Feb 2025 (1 year 1 month)

Appointment Specialist who uses Biz Wiz to intercept inbound calls and make outbound calls to set appointments for home inspections for foundation repair, basement waterproofing, crawlspace encapsulation, gutter inspection. Customer service of setting up accounts, handling customer complaints, escalating complaints and helping Certified Field Inspectors function in their day-to-day roles as being the office liaison for field communication in between the service branches of Groundworks and our various dealerships. Process Homeowner Approvals to set up inspections.

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Part Time On Call Server, Customer Service Representative, Sales

Qwick For Freelancers

Jan 2019 - Mar 2025 (6 years 3 months)

Food and Beverages sales and service, greet customers, administer customer satisfaction surveys, make and process reservations, resolve customer issues, book appointments, , operate register, bartend, expedite food delivery, banquet service, fine dining and casual. Merchandise, perform inventory counts recording figures in Excel for both front of house and back of house, cook.

Work At Home Telemarketer

Call Source

Oct 2018 - May 2019 (8 months)

Sold newspaper subscriptions via Ytel Outbound Dialer for: The Orange County Register, The Los Angeles Times, The Macomb Daily, The Trentonian. Customer Service, Sales, Negotiation. Set up customer billing and negotiate sales prices.

Phone Surveyor/Interviewer

Pollmakers

Mar 2018 - Current (8 years 8 months)

Speak to survey participants (B2C) via CATI dialer to complete surveys. Data entry, active listening, probing. Use Google Suite to read scripts and G-Chat to communicate with teammates. Remain objective. Verify license information with jurisdictions and gather data points by calling jurisdictions and logging information. Enter data into Excel spreadsheets for information capture and submit client reports.

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Patient Care Analyst/Intake Coordinator

Universal Med Supply

Nov 2017 - Jan 2018 (3 months)

Analyze accounts of Power wheelchair clients. Reach out to explain to the client they were eligible to receive a new chair if one had not been ordered within the last five years. Respond to both online and phone Durable Medical Equipment queries. New account set up. Insurance verification. Performed ergonomic survey to justify patient's receiving Power wheelchairs to ensure that clients would be able to successfully move throughout their dwelling. Attach letters of medical necessity to file and push to Sales Department for Chair Construction and Order Fulfillment and Delivery.

Sourcing & Recruiting Specialist

AMN Healthcare

Oct 2015 - Nov 2017 (2 years 2 months)

Sourced Nurse Practitioners, Physician Assistants, Certified Registered Nurse Anesthetists, Psychiatrists, Hospitalists, and Emergency Room Doctors to determine locums interest. Screen to learn about their current situation and ideal situation. Update contact and credentialing. Pass to Senior Recruiter for Locums Placement. Use Avature CRM.

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Intake Coordinator

Health Smart

Feb 2014 - Oct 2015 (1 year 9 months)

Call Center Intake who set up new cases for Utilization Management Nurses, ICD9, ICD 10 Coding. Medical prior authorization case set up. Phone triage for stat cases, attach faxes, case push to UM Nurse. Use JIVA CRM.

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Brand Ambassador

Front Row Events

Mar 2013 - Mar 2020 (7 years 1 month)

Conduct product demonstrations in Target, Krogers, Tom Thumb, Walmart. Lead generator. Retail Entertainment. Sales. Maintain sales quotas, fill out event sales recap reports, take event photos, community service events staffed and train other promotional people.

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Delene K. Gillen

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Behavioral traits