D

Delcy Norrito

About

Detail

Departamento de Bolívar, Colombia

Contact Delcy regarding: 
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Full-time jobs

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • solvoglobal
    Customer Support Representative
    solvoglobal
    Oct 2022 - Jun 2024 (1 year 9 months)
    • Write Emails. • Provide information regarding benefits, claims and questions about health insurance. • Contact members or providers to provide them with new information about open cases. Achieve a quick response to problems, doubts or difficulties regarding customer needs, accompany and help the process of adaptation and improvement of results of newly hired colleagues; improve the level of customer service satisfaction scale, investigate complementary data that allowed more complete information to be provided, build and implement a database format that allowed an increase in the effectiveness of information delivery.
  • C
    Accounting Administrative Assistant
    Clariex SAS.
    Mar 2020 - May 2022 (2 years 3 months)
    • Write emails and prepare administrative documents. • Entry of financial data into Excel database and accounting system. • Bank deposits, payments to suppliers, payroll payments and bank balance. Results: I managed to implement logistics that allowed the opening of two food establishments, I recruited and assisted in training staff, I assumed the management of the financial administration of the establishments; Search and achieve a good work environment resulting in better customer service, manage projects for both establishments, lead financial transactions and information management, achieving good organization of accounting data.
  • H
    Hotel Receptionist.
    Hollywood Beach Suite.
    Dec 2019 - Jan 2020 (2 months)
    • Manage reservations through websites such as Booking and Airbnb. • Customer service with questions, complaints or claims about the facilities via telephone or website. • Financial transactions. Results: Manage to increase efficiency in the face of doubts, complaints and claims from customers regarding hotel facilities, effectively manage reservation schedules. Served guests in a formal, quality and effective manner, thereby increasing guest satisfaction and the number of reservations. The above allowed us to obtain a better rating in the scores of the web pages and Google reviews. On the other hand, I facilitated administrative work, carrying out a method of monitoring payments and cancellations.
Education verified_user 0% verified
  • N
    Non-face-to-face- sales course certificate of secure transactions with debit and credit cards
    Jan 2022
  • N
    Non-face-to-face sales course certificate
    Jan 2022
  • N
    Bachillerato
    Nuestra Señora del Rosario
    Jan 2012 - Jan 2017 (5 years 1 month)