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Dela Torre, Jonhrey

About

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Virtual Assistant || Process Trainer
Cebu City, Central Visayas, Philippines

Contact Dela regarding: 
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Full-time jobs

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Résumé


Jobs verified_user 0% verified
  • Cotiviti
    Process Trainer
    Cotiviti
    Nov 2024 - Current (1 year 9 months)
    Facilitated training sessions for new hires and tenured employees, focusing on process improvements, customer service skills and system navigation. Created and updated training materials, SOP's and knowledge bases to ensure accuracy and compliance.
  • S
    Support Specialist
    SOPHI Outsourcing
    Sep 2022 - Oct 2024 (2 years 2 months)
    Handled customer inquiries and complaints for hotel, flight and car reservations worldwide. Supported Agoda, Booking.com, Hotels.com and etc. Managed inbound, outbound and email communication in a fast-paced environment.
  • Teletech
    Customer Service Associate
    Teletech
    Mar 2020 - Apr 2022 (2 years 2 months)
    Assisted clients with billing, account updates and service inquiries. Supporter Verizon Fios account. Delivered high quality support through phone and chat platforms. Required to had at least $300 sales per day.
Education verified_user 0% verified
  • O
    Bachelor of Hotel and Restaurant Management
    Our Lady of Lourdes Technological College
    Jan 2014 - Jan 2018 (4 years 1 month)