D

Deiwy Mondragon

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Bogota D.C., Colombia

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Résumé


Jobs verified_user 0% verified
  • Oncourse Home Solutions
    Sales Service Representative
    Oncourse Home Solutions
    Oct 2023 - Dec 2024 (1 year 3 months)
    • Ranked #1 in sales, consistently closing 100+ deals per day while efficiently managing 50+ customer interactions. Provided personalized solutions and persuasive sales techniques, ensuring seamless issue resolution and an excellent customer experience. • Developed and implemented customer retention strategies, leading to a 20% reduction in churn rate. Focused on proactive engagement, tailored follow-ups, and exclusive offers, significantly increasing client loyalty and repeat business. • Created comprehensive training materials and mentored new agents, enhancing onboarding efficiency and overall team performance. Led one-on-one coaching sessions, provided real-time feedback, and introduced best practices that improved conversion rates a
  • Back Market
    Customer Support Specialist
    Back Market
    Oct 2022 - Feb 2023 (5 months)
    • Managed high-volume chat and email inquiries, handling hundreds of customer interactions daily while optimizing response processes. Implemented automated templates and proactive communication strategies, leading to a 40% improvement in customer satisfaction scores. • Enhanced workflow efficiency by refining scripts and optimizing response strategies, resulting in a 25% reduction in average handling time. This led to faster issue resolution, increased productivity, and a more seamless customer experience. • Designed and implemented a ticket prioritization system, significantly reducing backlog and improving response times. This initiative streamlined case management, allowing the team to focus on high-priority issues and enhance user re
  • AT&T
    Technical Support Specialist
    AT&T
    Oct 2021 - Apr 2022 (7 months)
    • Consistently ranked as a top sales representative, selling 15+ plans daily and consistently exceeding targets, which led to breaking company records and maintaining a high-performance streak. • Developed and executed customer engagement and retention strategies, optimizing sales scripts and increasing upsell conversions by 30%. This resulted in higher customer lifetime value and improved overall experience. • Provided expert-level technical and billing support, ensuring 95% first-contact resolution through proactive troubleshooting and clear, effective communication, significantly reducing customer escalations. • Led training and mentorship programs for new hires, sharing advanced sales and support techniques that increased team-wide
Education verified_user 0% verified
  • O
    Ongoing Training in Business Operations & Virtual Assistance
    Aug 2024 - Sep 2024 (2 months)
  • M
    Marketing & Content Creation
    Apr 2020 - May 2022 (2 years 2 months)
  • Universidad ECCI
    Technical Degree in Marketing & Advertising
    Universidad ECCI
    Jan 2016 - Dec 2017 (2 years)