Self-driven professional with exceptional communication and organizational skills. I enjoy solving challenges, complexities of managing and improving processes, quality of projects and engagements. Working across different cultures and continents have given me the ability to appreciate the importance of walking in a customer's shoes, and understanding the issues from their perspective. This ability has been instrumental in my professional success and personal growth. Being an educator has added deep knowledge of the content management and creation.
Timeline
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Résumé
Jobs
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Technical Recruiter
eConsultants Inc.
Jun 2026 - Current(5 months)
Key Responsibilities: • Sourcing: Identify top-tier tech talent using Boolean searches, social media, and niche platforms. • Screening: Conduct initial technical and behavioral phone screens to evaluate skill alignment and cultural fit. • Collaboration: Partner with engineering managers to define role requirements and build effective hiring strategies. • Pipeline Management: Build and maintain an active database of qualified technical candidates. • Candidate Experience: Guide candidates through the interview process, acting as the primary point of contact for feedback and negotiations.
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Legal Assistant Paralegal
Kapoor & Associates
Feb 2007 - Nov 2008(1 year 10 months)
• Perform trial discovery, research and preparation • Manage trail documentation, files and dockets • Manage office communication • Manage invoices, record keeping and document processing Manage Attorney calendar • Worked directly with clients to achieve quick turnaround and customer satisfaction • Strengthened company's business by leading the process of streamlining repeat business thus gaining profitability
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Team Manager
Vertex Business Services
Jan 2003 - Jan 2005(2 years 1 month)
• Manage SLA delivery • Provide Knowledge Transfer solution design • Facilitate employee skill development and engagement • Facilitate sales support and liaises with Business Support Optimize resource utilization and achieve profitability • Facilitate integration with support teams (Training, Technology, HR, Finance) • Conduct compliance review and audits on process functioning and MIS • Lead implementation of 6 sigma methodology of continuous process improvement Manage client expectations • Ensure CTQ delivery • Facilitate new technology implementation
Team Leader
Convergys
Sep 2001 - Dec 2003(2 years 4 months)
• Handled smooth transitions of two processes. • Generating and delivering individual team scores • Managing scheduling and attendance • Coaching and feedback to all team members • Handling escalating calls and chats for the team • Training and up training for the team and team leaders • Understanding the risk parameters and facilitating the understanding of the same for the new hires- ensuring the risk factor to be minimal • Hiring direct resources
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Team Associate
E funds
Jan 1999 - Jan 2001(2 years 1 month)
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Associate Team Lead
Bharti Cellular Ltd
Jan 1997 - Jan 1999(2 years 1 month)
Education
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Bachelor of Arts (B.A.), English Language and Literature