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Deepika
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Alberta, Canada
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Customer experience associateScotiabankJan 2024 - May 2025 (1 year 5 months)• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, foreign currency exchanges and answering questions. • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. • Maintaining and balancing cash drawers and reconciling discrepancies. • Packaging cash and rolling coins to be stored in drawers or the bank vault. • Keeping a clean, organized work area and a professional appearance. • Handling currency, transactions, and confidential information in a responsible manner. • Using software to track bank information and generate reports. • Daily w- ELodging Partner Associate IIIExpedia Online Travel ServicesJun 2017 - Jul 2023 (6 years 2 months)• Promote excellent partner relations by managing accurate responses (through chat, email, and calls) with a positive attitude and service behavior. • Provide strong customer service and take the initiative to solve issues through detailed research. • Respond to inquiries or requests in inventory management, data entry, and training. • Call Hotel partners to resolve current and future issues (questions, changes, etc.) • Manage and provide solutions to daily casework on Salesforce. • Provide leadership support to new team member. • Provide partners self-service support and maintenance by educating the related functions of the Expedia Extranet. • Troubleshoot basic technical issues and report it to tech team further when required. •
- BAssociate(Customer Service & Business Development)Bluerock E-services Pvt. LtdMay 2014 - Apr 2017 (3 years)• Maintain relationships with customers for repeat & continued business providing resolution for their complaints & maintaining a 100% customer satisfaction level • Responding to Escalated Customer's Emails and Calls independently and taking appropriate actions in an appropriate manner • Training new staff members on standard customer connect procedures application, tools, and resources while speaking with customers • Processing orders, transactions, payments, and refunds • Mainitain financial accounts and customer records • Arrange and deliver training programs for support agents • Collect and alalyze customer feedback • Continue fulfilling responsibilities for the previous position; also making outbound courtesy calls for customer