Deepak Kumar
About
Detail
Account Manager • Orbit Skilling | Corporate Trainings | Youth & Team Upskilling | NGO & CSR Implementation Partner | B2B Sales and Operations
Delhi, India
Résumé
Jobs
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Account ManagerOrbit Skilling SolutionsJun 2025 - Current (1 year 5 months)- Customer Success ManagerLiqvidJun 2024 - Jun 2025 (1 year 1 month)Oversee the complete client journey post-sales, acting as the primary point of contact for onboarding, training, and continued support.
Facilitate strategic check-ins and business reviews to ensure the alignment of client objectives with service delivery.
Collaborate with marketing, tech, finance, and sales to drive cross-functional initiatives that improve client satisfaction.
Run outreach and engagement campaigns to boost product usage and brand visibility.
Identify opportunities for upsells and renewals, working closely with business development and account managers. - Customer Success ManagerOpen EnglishJun 2023 - Apr 2024 (11 months)Kings Learning - acqd. by Open English
Managed a diverse portfolio of enterprise clients, ensuring consistent delivery on SLAs and exceeding retention targets.
Led client onboarding by coordinating with pre-sales and technical teams, ensuring a seamless transition and quick time-to-value.
Provided strategic consultation based on usage metrics, optimising customer campaigns and learning paths.
Successfully reduced churn rate by improving customer retention, achieving an 85% retention rate through targeted engagement strategies, proactive support, and relationship-building initiatives.
Managed invoicing and payment tracking; contributed to 95%+ client payment compliance.
Directed a team of 5 operations cum custo - Operations Managerenguru Spoken English App Kings LearningMar 2019 - Jun 2023 (4 years 4 months)Spearheaded the implementation and delivery of programs to large institutions and corporate partners.
Coordinated training sessions and in-person onboarding visits, enabling clients to effectively use tools and platforms.
Managed communications between educators and stakeholders (HR Managers, HODs, C-suite level) to ensure program goals and expectations were met.
Produced in-depth analytics reports highlighting client success metrics and suggested improvements to enhance satisfaction.
Managed cross-functional collaborations (API Integrations, Chatbots, feature updates)
Improved customer satisfaction (CSAT) and loyalty by an increase in NPS through targeted feedback initiatives, proactive issue resolution, and en - Onboarding SpecialistAzure Skynet Solutions Pvt LtdJun 2018 - Mar 2019 (10 months)• Spearheaded the onboarding process for technical trainers specializing in Self-Paced content delivery.
• Created comprehensive content for self-paced technical training, ensuring clarity and effectiveness.
• Transformed training content into engaging video formats, employing adept video creation techniques for optimal learning experiences.
• Edited videos to enhance presentation quality, ensuring a polished and professional appearance.
• Oversaw the Sales team responsible for online video products, coordinating efforts to drive successful outcomes.
• Managed the operational aspects of the entire process, ensuring seamless workflow and efficiency.
• Provided essential support to trainers, offering assistance a - Product SpecialistNityo InfotechJul 2017 - Jun 2018 (1 year)• Established communication with international clients through various channels, including Call, LinkedIn, and WhatsApp.
• Articulated compelling pitches to clients regarding international certifications for professionals, such as PMP, ITIL, Six Sigma, TOGAF, Big Data, Data Science, etc.
• Took charge of managing clients' accounts for certification sessions, ensuring a seamless and positive experience.
• Assisted fellow executives in the effective closure of calls with clients, contributing to overall team success.
• Held the role of a Sales Coach for the Asia Pacific, Africa, and Middle East region, providing guidance and support to enhance sales performance.
• Generated comprehensive sales reports on a weekly basi - Business Development ManagerIMedita Learning Solutions Pvt LtdJun 2015 - Jun 2017 (2 years 1 month)• Orchestrated and guided a team of Business Development Executives, steering collective efforts to consistently achieve and surpass set targets.
• Delivered counseling services to both individuals and groups of students, offering valuable support and guidance for personal and academic development.
• Initiated contact with prospective clients through email or phone, establishing rapport, and providing personalized assistance in selecting the most suitable training options.
• Skillfully conducted negotiations and renegotiations through phone, email, and in-person interactions, showcasing versatility and effectiveness in securing favorable outcomes.
• Committed to consistently achieving set targets within specified timelin - Business Development ExecutiveIMedita Learning Solutions Pvt LtdOct 2014 - Jun 2015 (9 months)• Played a pivotal role in enabling the organization to connect with its desired audience effectively.
• Established and nurtured contacts, skillfully managing relationships with multiple colleges to enhance collaboration and programs.
• Managed remote centers across India and successfully executed them.
• Created and ran multiple campaigns via selected student ambassadors in different colleges.
• Handled some admin work related to delivering of resources to on-site programs.
Education
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- LEngineer’s Degree, Electronics and Communications Engineering (ECE)Laxmi Devi Institute of Engineering TechnologyAlwarJan 2010 - Jan 2014 (4 years 1 month)
- KHigh School, PhysicsKendriya Vidyalaya No Delhi CanttJan 1999 - Jan 2010 (11 years 1 month)
Projects (professional or personal)
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- GGSM Based Home Security SystemThis project was initiated to secure your personal belongings kept at your home or office.
The project was made on PIC16F micro-controller, which had various specifications over other micro-controllers and GSM - 900 module.