D
Deepak Dwivedi
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Uttar Pradesh, India
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Client Success Account ManagerPhreesiaAug 2023 - Jul 2024 (1 year)• Championed multiple global accounts with a total ACV of $2Million by maintaining regular communication, offering tailored solutions and ensuring successful partnerships, retention and renewal. • Streamlined the onboarding process for over 40 new clients, cutting down on onboarding time by twenty-five percent, and established a uniform delivery methodology for all clients. • Persuading clients to identify whitespace opportunities, resulting in increased product adoption and expansion • Conduct weekly meeting with the clients to ensure all support needs/requirements are met. • Devising retention strategies to eliminate client escalations and potential churn. • Demonstrated value to clients by analyzing ROI and delivering comprehensive- ABusiness Development ExecutiveAelum Consulting-Dec 2021 - Feb 2023 (1 year 3 months)• Build strong relationships with key decision-makers CIO, CTO, VP of IT, CXo in each account and become a trusted advisor to them. • Conducting a product demo for SAAS solutions with the key decision makers once the meeting was set up. • Demonstrate with customers; discuss the characteristics and benefits of using Servicenow for ITOM,ITSM, ITAM, Secops Solutions. • Understand each accounts business objectives and develop strategies from multiple demography's like US, Canada, UK , Europe, NZ and Australia to help them achieve their goals. • Identifying opportunities for cross selling and upselling with existing clients. • Generated leads with Sales Navigator marketing for Email campaigning and cold calling
- hSenior Process AssociatehcltechnologiesNov 2017 - Sep 2021 (3 years 11 months)• Received customer Service Requests & Incidents for assistance; identified support needed, and either helped or forwarded requests to the appropriate functional area. • Effectively handled escalated customer issues in a professional and timely fashion, ensuring that all critical and major incidents were addressed within the SLA. • Professionally educated customers on dispute management and offered options for immediate resolution, interpreting, identifying, and analyzing consumers' written or verbal grievances or disputes. Additionally, leveraged account management skills by overseeing more than 50 enterprise and core enterprise accounts, which enhanced my ability to address customer needs and improve service delivery.
- RSales ExecutiveRaj Ratan Infosolutions Ltd-Apr 2016 - Apr 2017 (1 year 1 month)• Profiling US based customer to enroll them in Student Loan Consolidation Program. • Working with clients from Onefile.org in establishing eligibility criteria and program structure for customers based upon their financial records. • Regular achievement of targets & quotas, documentation of all data on CRM and appropriate tools.