D

Deepak Dulani

About

Detail

National Capital Territory of Delhi, India

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S&P Global
    Customer Support Specialist
    S&P Global
    May 2022 - Nov 2022 (7 months)
    Cultivated lasting partnerships with a diverse client portfolio, ensuring optimal product use and driving a 25% revenue increase. Streamlined the client engagement process by identifying their needs and tailoring the solutions to increase satisfaction. Collaborated with business partners to validate vendor profiles, reducing errors by 30% and enhancing information credibility.
  • A
    Customer Success Management
    Avetta(Payroll-Netscribes India)
    Mar 2017 - May 2022 (5 years 3 months)
    Led cross-functional projects to streamline workflows improving customer service quality by implementing process enhancements. Supervised a team of Implementation Advisors and Customer Care Representatives, ensuring high customer satisfaction. Collaborated with leadership to plan and execute staffing, goal setting, training, and resource allocation. Coached and developed managers/team members against established KPIs, SOPs, and policies to drive performance excellence. Championed the integration of CRM technologies(Salesforce) to streamline processes and improve customer interactions. Analyzed team's performance metrics to provide insights for continuous improvement and growth. Managed $10M+ accounts, serving as an escalation point for crit
  • F
    Customer Liaising, Support
    Fidelity,
    Feb 2016 - Sep 2016 (8 months)
    Customer Engagement to provide advisory solutions for the transactions. Troubleshooting of errors to rectify them.
  • Bank of America
    Customer Service
    Bank of America
    Oct 2007 - Oct 2010 (3 years 1 month)
    Collaborated on various processes like Customer Identification Program(KYC), W9. Implemented MIS i.e. Preparation of Production & Accuracy Reports. Data Management for each individual for the whole year's performance.
Education verified_user 0% verified
  • Amity University
    MBA
    Amity University
    Dec 2007 - Dec 2010 (3 years 1 month)