Dedesa Chisholm

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Accounts Receivable Manager

High Point Design-New

Mar 2024 - Current (2 years 2 months)

• Developed and maintained relationships with key clients, resolving any payment discrepancies or issues in a timely Manner. ◦ Collaborated with sales and customer service teams to resolve billing disputes and ensure accurate invoicing. ◦ Created monthly reports analyzing aging accounts receivable balances, identifying trends and areas for improvement. ◦ Led regular meetings with cross-functional teams to review delinquent accounts, develop action plans, and monitor progress towards resolution. ◦ Trained new employees on accounts receivable processes, systems, and best practices for efficient collections management. ◦ Analyzed bad debt reserves regularly to ensure accuracy of provisions based on historical data trends.

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Senior Accounts Receivable Manager

MAESA LLC,

May 2018 - Sep 2023 (5 years 5 months)

• Manage the complete Billing, Credit, Collection, Cash Aplication, and Chargeback process. • Hired, Managed, Trained and reviewed a team of 5 A/R Manages and Chargeback Analyst. • Developed and maintained relationships with key clients, resolving any payment discrepancies or issues in a timely manner. • Administered credit limits using financial statements and D&B reports. • Processed invoices via EDI, Customer Website, and Manually, on a Daily, weekly, and Monthly basis. • Apply cash daily from Credit Card, ACH, and Wire Transfers. • Set up new accounts in the system, making sure the address, shipping, and payment terms are accurate. • Reach out to customers on a timely basis on past due accounts. • Reconciled the advertising, ma

Sr AR Manager

Maesa

May 2018 - Sep 2023 (5 years 5 months)

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Accounts Receivable Supervisor

FOWNES BROTHERS & CO., INC,

Nov 2013 - May 2018 (4 years 7 months)

• Facilitated the factor relationship, reconciling chargebacks, invoicing, and collections promptly. • Worked together with sales, warehouse, and customer service to collect information and resolve issues promptly. • Handled customer concerns regarding order and return issues, ensuring satisfaction through clear communication and solutions. • Coordinated the credit of new and existing customers, making sure the customer's credit was in line with company requirements. • Enhanced DSO by analyzing the aging report and working closely with past due accounts to create payment plans, resulting in a 20% increase in on-time payments. • Created and maintained KPIs for areas of improvement and team performance. • Managed the advert

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Accounts Receivable Analyst

VERIZON WIRELESS CORPRATE FINANCE,

Mar 2013 - Nov 2013 (9 months)

• Verified and posted accounts receivable invoice batches along with posting cash receipts. • Resolved discrepancies on the A/R invoices, researching deductions and pricing issues. • Conducted daily invoice reconciliation in Excel using v-lookup to the shipping documents. • Answered calls from VZW stores and Authorized Resellers on shipment, replacements, and returns. • Sourced and provided documentation for Sarbanes Oxley Testing. • Utilized CRM skills to identify issues and trends, which enabled me to anticipate customer needs and enhance productivity in managing accounts receivable processes.

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Accounts Receivable Specialist

ART FASHION CORPORATION dba ROBERTO CAVALLI,

Feb 2011 - Mar 2013 (2 years 2 months)

• Implemented credit limits and payment terms for new customers. • Applied payment to customer accounts and monitored accounts making sure payments were received within terms. • Advised on cash projections and accounts for bad debt accruals. • Created and sent invoices via E-mail, Mail, and EDI. • Completed the bank and Factor statement reconciliation. • Reconciled the advertising, markdown, and return allowance for department stores, making sure deductions are in line with sale team approvals.

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