Technology Engineer
Accolade Inc
Dec 2022 - Mar 2023 (4 months)
Tier 1/2 end user support troubleshooting individual and enterprise issues and maintaining associated inventory and documentation.
Federated 1,000-user cross-domain Okta IAM in Workday, AWS, Azure Active Directory, and Google suite, interconnecting cloud and on-premises resources.
Installed enterprise upgrades for 542 MacOS devices from Kandji to Jamf.
Updated ITIL lifecycle IT documentation, project workflows, and customer tickets using Confluence, Jira, and Zendesk.
Managed hybrid cloud, saved $200k annually in Office 365 OpEx by remediating licensing overspend.
Enterprise application system administrator for SCCM, Slack, Zoom, and Microsoft Teams.
Provisioned EC2 VM and configured storage by modifying PowerS