Debra Orisaremi
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Debra Orisaremi

About

Detail

2X Certified Salesforce Professional | Customer Service Representative | Computer Scientist | Business Analyst | Cyber Security Specialist| Virtual Assistant
Lagos, Nigeria

Contact Debra regarding: 

work
Full-time jobs
Starting at USD600/month
Flexible work
Starting at USD15/hour
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Internships
Starting at USD700/month
person_search
Finding candidates
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • 1
    D
    T
    BUSINESS ANALYST, E-COMMERCE SPECIALIST, CUSTOMER SERVICE SPECIALIST, APPOINTMENT SETTER
    1percent club (q-net), Dowell Research Company Uk, The Promack Solution, South Carolina, USA (Remote), Ison Experiences (Call Centre Company) | Ibadan, NG, Yalmar Ventures - Subsidiary of Glo Company | Abuja, Nigeria
    Jun 2023 - Current (2 years 1 month)
  • C
    CUSTOMER SERVICE REPRESENTATIVE
    May 2023 - Current (2 years 2 months)
  • E
    Ecommerce Specialist
    May 2023 - Current (2 years 2 months)
  • T
    EXECUTIVE PERSONALASSISTANT/ CUSTOMER SUCCESS SPECIALIST
    The Promack Solution,
    Mar 2022 - Nov 2023 (1 year 9 months)
    Editing) • Skilled in teamwork and status tracking, ensuring seamless collaboration and timely project completion through effective communication and CRM tools. • Successfully secured funding for multiple projects through compelling grant proposals, demonstrating a high success rate in grant acquisition. • Excelled in collaboratively analyzing and solving complex customer issues, enhancing problem resolution efficiency and customer satisfaction. • Spearheaded business growth with entrepreneurial strategies and collaborative project management. • Skillfully edited promotional and informational videos, significantly increasing online engagement and viewer retention for company's digital platforms like Facebook, Youtube, Instagram, Twitte
  • D
    EXECUTIVE VIRTUAL ASSISTANT
    Dowell Research Company Uk
    Jan 2021 - Feb 2022 (1 year 2 months)
    • Provide comprehensive virtual administrative support to senior management, including taking minutes of meetings, organizing them using Google Sheets and clickup, providing constructive feedback to the top management team. • Efficiently utilized Calendly and Acquity to book and schedule meetings with clients and the sales team, ensuring optimal utilization of time and resources. • Handled client email messages and inquiries promptly and professionally, ensuring timely responses and resolution of issues to maintain client satisfaction. • Collaborated with the marketing team to develop and execute email marketing campaigns aimed at boosting the company's online presence and driving engagement.
  • I
    SALESFORCE ADMINISTRATOR /CUSTOMER SUCCESS SPECIALIST
    Ison Experiences
    Aug 2020 - Dec 2021 (1 year 5 months)
    • Led a project to revamp the customer feedback system, resulting in a 40% increase in actionable customer insights. • Processed customer order, quote and return transactions and offered additional products and services. • Specialized in solution-oriented analysis, anticipating customer needs and implementing strategic solutions that boosted customer retention and loyalty. • Successfully integrated Salesforce into the call center, boosting operational efficiency by 30% and customer data accuracy. • Managed over 100 daily inbound and outbound calls, maintaining a 95% customer satisfaction rate and reducing average call resolution time by 25%. • Developed and implemented customer service strategies that increased customer retention by 2
  • F
    SALESFORCE ADMINISTRATOR /CUSTOMER SUCCESS SPECIALIST
    Ford Motor Company North American Customer Relationship Centre
    Aug 2020 - Dec 2021 (1 year 5 months)
    • Led a project to revamp the customer feedback system, resulting in a 40% increase in actionable customer insights. • Processed customer order, quote and return transactions and offered additional products and services. • Specialized in solution-oriented analysis, anticipating customer needs and implementing strategic solutions that boosted customer retention and loyalty. • Successfully integrated Salesforce into the call center, boosting operational efficiency by 30% and customer data accuracy. • Managed over 100 daily inbound and outbound calls, maintaining a 95% customer satisfaction rate and reducing average call resolution time by 25%. • Developed and implemented customer service strategies that increased customer retention by 2
  • Y
    SECRETARY/FIELD STAFF, MARKETER
    Yalmar Ventures - Subsidiary of Glo Company
    Jan 2019 - Dec 2019 (1 year)
    • Answered multi-line phone system and greeted over 30 callers enthusiastically.
  • National Youth Service Corps
    Computer Science Teacher
    National Youth Service Corps
    Jul 2016 - Jun 2017 (1 year)
  • U
    INTERN CUSTOMER SERVICE OFFICER
    United Bank for Africa(UBA)
    Jan 2012 - Dec 2012 (1 year)
    • Monitored company inventory to keep stock levels and databases updated.
Education verified_user 0% verified
  • C
    Certified Salesforce Administrator (ADM201)
    Jan 2022 - Dec 2023 (2 years)
  • I
    Certified Customer Service Executive
    Ison Experiences
    Jan 2021 - Jun 2023 (2 years 6 months)
  • I
    Certified Security Network Specialist
    International Cyber Security Institute
    Jan 2020 - Mar 2024 (4 years 3 months)
  • G
    SCHOOL LEAVING CERTIFICATE
    Gloryland Group of Schools
  • C
    Risk Management and People Mangement Certification
    Civica Learning in View
  • University of Ibadan
    BSc
    University of Ibadan
  • S
    Salesforce Service Cloud Certification in View
  • W
    WEST AFRICA EXAMNATION COUNCIL(WAEC)
  • VIEWY
    Information Technology Specialist Certification Civica Learning in
    VIEWY
Projects verified_user 0% verified
  • T
    S
    Virtual Fundraising Events, Market Research, Product Launches, Data Collection and Research ,Webinars and Workshops, Com
    The Promack Solution,, SALT OF THE EARTH 2022
    Mar 2022 - Nov 2023 (1 year 9 months)
  • I
    Implementation of Service Cloud, Sales Cloud, Marketing Cloud
    Apr 2020 - Jan 2022 (1 year 10 months)