Debora Elisa Orue

Debora Elisa Orue  new_releases

About

Detail

Customer service specialist
Santa Fe, Santa Fe Province, Argentina
Contact Debora regarding: 
Flexible work
person_search
Finding candidates
Finding co-founders

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • AlphaSights
    Recruiter public Remote experience
    AlphaSights
    Mar 2021 - Current (5 years 8 months)
    - Customized sourcing based on the candidate's location to improve the success rate.
    - Sourcing and hiring international tales for the company's transcription, interpretation, and translation operations in +15 languages. E2E onboarding process tracking applications using selected ATS.
  • ModSquad
    Customer service representative public Remote experience
    ModSquad
    Aug 2020 - Current (6 years 3 months)
    - Supporting customers for different US-based clients via ticket, email, chat, and SMS.
    - Exceeding expectations weekly. Regularly receiving incentives for achieving top performance. Used to work with different customer solution applications and CRM platforms
    • Supporting customers for different US-based clients via ticket, email, chat, and SMS.
    • Exceeding expectations weekly.
    • Regularly receiving incentives for achieving top performance.
    • Used to work with different customer solution applications and CRM platforms.
  • RWS Moravia
    Vendor manager
    RWS Moravia
    Dec 2016 - Sep 2020 (3 years 10 months)
    - Created data analysis tools to identify opportunities for margin improvement and establish more effective vendor setups for each Production team.
    - Recruited, managed, and supported a team of over 350 translation partners (SLVs, MLVs, ICs) providing localization services and quality assurance for a dedicated client in the IT industry.
    - Leveraged customer service skills, honed since 2004, to enhance vendor management processes, ensuring effective communication and support throughout the supply chain in the translation and localization sector. This experience has been instrumental in addressing the needs of international users through various channels, including tickets, chat, emails, social media, and SMS, thereby fostering st
  • BlueConnect
    Customer service representative
    BlueConnect
    Feb 2016 - Nov 2016 (10 months)
    - Phone customer support for a wireless solutions client based in Argentina
    - Meeting productivity and quality metrics weekly
  • Gengo
    Freelance translator
    Gengo
    Jul 2011 - Nov 2016 (5 years 5 months)
    - English – Spanish (LAT) translation. Commercial and educational documents. Took part in LQA and review projects.
  • DonWeb
    Project manager
    DonWeb
    Nov 2007 - Dec 2014 (7 years 2 months)
    - Served as digital content director from 2007-2014 running the company's blog (www.donwebblog.com), online magazine (www.dattamagazine.com), and customer help center (www.donwebayuda.com).
  • D
    Búsqueda de personal y capacitación
    Dattatec.com
    Jun 2006 - Feb 2010 (3 years 9 months)
    - Representante de Atención al Cliente de 2006 a 2007
    - Responsable de búsqueda y capacitación de personal de 2007 a 2010, teniendo a cargo: redacción y publicación de avisos de búsqueda de personal en diferentes medios (gráficos y digitales)
    - Entrevistas con aspirantes al puesto generación de materiales (manuales, presentaciones) y cronograma de trabajo en la inducción al puesto
  • DonWeb
    Recruiter & trainer
    DonWeb
    Jun 2006 - Feb 2010 (3 years 9 months)
    - Drafted Standard Operating Procedure for interacting with customers.
    - Coached and mentored new agents for the Customer Service team. Reviewed cases and provided appropriate feedback to members of
    the Customer Service, Commercial and IT teams, coaching them on their customer interactions and troubleshooting.
  • Apex América
    Customer service representative
    Apex América
    Aug 2004 - Jun 2006 (1 year 11 months)
    - Bilingual customer service representative for American wireless companies Tracfone and Net10. Credit Card and Refunds Department agent
Education verified_user 0% verified
  • I
    Traductorado en Inglés
    Instituto Olga Cossettini
    Jan 2001 - Dec 2004 (4 years)
  • I
    Analista universitario en sistemas
    IPS
    Jan 1998 - Dec 2000 (3 years)
Projects (professional or personal) verified_user 0% verified
  • DonWeb
    DonWebAyuda.com
    DonWeb
    Jun 2013 - Current (13 years 5 months)
  • DonWeb
    DattaMagazine.com
    DonWeb
    Oct 2008 - Current (18 years 1 month)
    Directora y jefa de redacción del portal de tecnología y noticias de DonWeb.com (by Dattatec), nacido en octubre de 2008 en formato PDF para su descarga mensual. Desde entonces fue publicado acompañando el diario La Capital de Rosario en 2010 y se encuentra hoy en formato web, con un tráfico siempre creciente y fuerte presencia en Argentina, México y Colombia.