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Deborah Peralta

About

Detail

Dedicated and results-oriented professional with almost 7 years of extensive experience in the Business Process Outsourcing (BPO) Industry. Proven tra
Baguio, Cordillera Administrative Region, Philippines
Contact Deborah regarding: 
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Full-time jobs

Timeline

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Job
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Résumé

Jobs verified_user 0% verified
  • G
    Customer Service Representative
    GLOBAL LINK BPO INC.
    Feb 2025 - Apr 2026 (1 year 3 months)
    REMOTE/work from home set up
    • Managed customer inquiries and concerns for a high-volume Shopify e-commerce account, ensuring timely and accurate resolution.
    • Processed refunds, returns, and order cancellations efficiently, maintaining customer satisfaction and reducing dispute rates.
    • Handled subscription management and billing inquiries via multiple communication channels.
    • Utilized tools including CRM Phoenix, Zendesk, Shopify and Helpfully to document interactions and track case resolutions.
  • ThoughtFocus
    Process Associate
    ThoughtFocus
    Aug 2023 - Oct 2024 (1 year 3 months)
    Onsite set up
    • Maintained and updated comprehensive property databases for a Real Estate account, ensuring 100% data accuracy.
    • Conducted research and identified properties under construction to support business development needs.
    • Coordinated with members via email to provide updates and resolve data discrepancies.
    • Managed workflows using Freshdesk and MRI Software, streamlining data processing tasks.
  • Concentrix
    Customer Service Representative
    Concentrix
    Jan 2020 - Jul 2023 (3 years 7 months)
    Hybrid set up
    • Provided end-to-end support for the eBay account, handling mediation, escalations, and billing issues.
    • Assisted sellers and buyers through chat, email, and phone support, ensuring compliance with platform policies.
    • Demonstrated strong sales capabilities by offering relevant products and services during interactions.
    • Recognized for maintaining high performance scores and adherence to quality standards.
  • S
    Customer Service Representative
    SitelFoundever
    Sep 2018 - Dec 2019 (1 year 4 months)
    Onsite set up
    • Managed financial accounts for Greendot, processing credits and handling transaction inquiries.
    • Identified and created tickets for unauthorized transactions, ensuring security and fraud prevention using Salesforce tools.
    • Delivered excellent service in a fast-paced inbound call center environment.
Education verified_user 0% verified
  • Saint Louis University
    Bachelor or Science in Nursing
    Saint Louis University
    Jan 2010 - Jan 2011 (1 year 1 month)
    College
  • P
    High School
    Pines City National High School
    Jan 2005 - Jan 2009 (4 years 1 month)
    Quezon Hill Baguio City
  • Q
    Elementary School
    Quezon Hill Elementary School
    Jan 1999 - Jan 2005 (6 years 1 month)
    Baguio City
Awards verified_user 0% verified
  • S
    Sales Support and Data Prospecting Program
    Dec 2024
  • V
    Virtual Assistant Training Certificate
    Apr 2024
  • A
    Amazon VA Training Certificate
    Dec 2023 - Current (2 years 10 months)